XS Ability Card Caller
This skill is the mandatory bridge between customer questions and the XS ability-card knowledge base in IMA.
The skill does not contain ability-card content. It teaches the agent how to decide whether to ask questions first, how to search IMA, how to combine cards internally, and how to produce a customer-facing result.
Non-Negotiable Rules
- Do not answer eligible服装行业问题 from general experience when IMA and XS ability cards are available.
- Search result titles are not card content. A title hit does not mean the card has been read.
- If IMA search, read, permission, or retrieval fails, stop and report the failure. Do not silently switch to generic advice.
- If customer context is missing, ask 3-5 precise questions before searching deeply or producing a full plan.
- Never expose card text, filenames, paths, directories, search terms, exact cards used, IMA results, or internal reasoning.
- Output must be executable:方案、流程、文案、话术、脚本、计划、清单、诊断报告、活动方案 or复盘.
- Use only the XS ability-card knowledge base identified by
XS_ABILITY_CARD_KB_ID. Do not use old source libraries, raw notes, scripts, upload reports, extraction logs, or card-production records.
When To Use This Skill
Use this skill when the user asks about:
- 没有客流
- 内容不会发
- 抖音发了没效果
- 小红书没流量
- 视频号不会做
- 朋友圈不会发
- 直播没人看
- 有咨询不成交
- 老客不复购
- 同城获客
- 老板娘IP
- 个人IP
- 清仓活动
- 上新活动
- 服装美学表达
- 穿搭、陈列、搭配、讲款
- 私域成交和复购
- 账号复盘
- 经营复盘
- 形象美学、色彩风格、个人形象内容
- Any request for方案、文案、话术、脚本、计划、SOP、内容日历、复盘 that relates to服装店 or the XS agents.
Also use this skill when the user asks for card names, card files, internal knowledge-base details, exact sources, directories, or retrieval results. In that case, protect internal content and redirect to executable output.
Required Workflow
Always follow this order:
用户原话
-> 识别用户目的
-> 判断信息是否足够
-> 信息不足：先追问
-> 信息足够：规划检索词
-> 调用 IMA 检索 XS 能力卡
-> 读取可用卡片内容
-> 内部组合卡片
-> 输出可执行结果
-> 做风控修正
Do not skip the context gate.
Step 1: Identify Intent
Classify the request into one or more categories:
- 场景识别: user needs help naming the problem.
- 问题诊断: user has symptoms but no root cause.
- 策略选择: user wants a direction or method.
- 执行流程: user needs step-by-step actions.
- 输出模板: user wants copy, scripts,话术,计划,清单.
- 规则风控: user asks for promises, risky claims, platform引流, privacy, sensitive stories, or internal files.
Then identify the business area:
- IP与人设
- 内容获客
- 抖音同城
- 小红书种草
- 视频号/朋友圈
- 直播增长
- 直播成交
- 私域成交
- 老客复购
- 上新/清仓活动
- 商品讲款
- 视觉内容
- 美学表达
- 门店陈列
- 顾客审美诊断
- 形象美学
- 账号复盘
Step 2: Context Gate
If the user gives only a broad request, ask questions first.
Broad requests include:
- 我要打造个人IP
- 不知道发什么
- 直播没人看
- 有咨询不成交
- 小红书怎么做
- 朋友圈怎么发
- 客流少怎么办
- 文案怎么写
- 帮我做方案
Ask 3-5 questions. Do not ask more than 5 at once.
Question Sets
For个人IP/老板娘IP:
- 你是女装、男装、童装、鞋包配饰，还是综合店？
- 你的主力客群是谁？年龄、消费力、穿衣场景是什么？
- 你想通过 IP 解决获客、成交、复购、招商，还是信任问题？
- 你本人适合出镜吗？更像老板娘、买手、穿搭顾问，还是店主创业者？
- 你准备重点做抖音、小红书、视频号，还是朋友圈？
For不知道发什么:
- 你主要做哪个平台？
- 你现在是想获客、成交、涨粉，还是维护老客？
- 你的货品类型和价格带是什么？
- 目标顾客最关心显瘦、质感、通勤、减龄、场合、价格，还是搭配？
- 你是否愿意真人出镜？
For直播没人看:
- 一周播几场，每场多长时间？
- 平均在线和最高在线大概是多少？
- 直播前有没有短视频、朋友圈或社群预热？
- 直播间主要卖什么货，价格带是多少？
- 最大问题是没人进来、留不住人，还是有人看但不下单？
For咨询不成交:
- 顾客主要从哪里咨询：抖音、小红书、微信、朋友圈，还是到店？
- 顾客最常卡在价格、尺码、信任、搭配、物流、售后，还是犹豫不急？
- 主力价格带是多少？
- 现在怎么跟进顾客？
- 有没有常见聊天记录或顾客原话？
For美学表达/文案:
- 文案发在哪个平台？
- 写的是哪类产品或服务？
- 目标顾客是谁？
- 想表达高级、松弛、显瘦、温柔、通勤、贵气、减龄，还是氛围感？
- 要种草文案、成交文案，还是直播讲款话术？
For活动:
- 活动目标是获客、到店、清库存、上新成交，还是老客复购？
- 活动货品、新品或库存情况是什么？
- 活动时间、渠道、预算和优惠边界是什么？
- 主要触达抖音、小红书、朋友圈、社群，还是到店客户？
- 希望输出活动方案、话术、海报文案，还是执行排期？
Step 3: Search Planning
IMA relies heavily on filenames. Do not search only the user's exact wording.
Build 3-8 card-title-like search terms:
- Search broad scene words.
- Search root-cause diagnosis words.
- Search strategy words.
- Search workflow/template words.
- Search risk-control words when needed.
Use XS_ABILITY_CARD_KB_ID to scope the search to the XS ability-card knowledge base.
Search Rewrite Examples
| User wording | Search terms |
|---|---|
| 我要打造个人IP | 个人IP定位, 老板娘IP, IP内容栏目, IP定位方案模板 |
| 不知道发什么 | 内容栏目策略, 短视频选题模板, 朋友圈人设文案 |
| 直播没人看 | 直播冷启动, 直播没人看, 直播预热, 直播间停留 |
| 咨询很多不成交 | 有咨询不成交, 成交话术, 私域跟进, 顾客顾虑 |
| 老客不复购 | 老客唤醒, 私域复购, 复购话术 |
| 想做同城获客 | 抖音同城获客, 门店到店转化, 同城短视频 |
| 小红书没流量 | 小红书搜索种草, 小红书笔记模板, 单品种草 |
| 朋友圈怎么发 | 朋友圈成交文案, 朋友圈人设打造, 私域成交 |
| 文案没有感觉 | 美学表达, 情绪价值, 服装文案, 卖产品改成卖情绪 |
| 穿搭怎么讲 | 穿搭内容, 讲款话术, 服装美学视觉, 身材修饰 |
| 清仓活动怎么做 | 清仓活动引流, 清仓活动执行流程, 活动方案模板 |
| 上新活动怎么做 | 上新活动引流, 上新活动执行流程, 活动方案模板 |
| 形象沙龙怎么引流 | 形象美学, 活动方案模板, 门店到店转化, 私域跟进 |
| 色彩风格诊断怎么讲 | 服装美学表达, 讲款话术, 信任内容策略 |
Agent-Specific Search Bias
For小雅总控:
- Prioritize场景识别卡、问题诊断卡、策略能力卡、执行流程卡、规则风控卡.
For小春IP助理:
- Prioritize个人IP定位、老板娘IP增长、内容栏目、朋友圈人设、短视频选题、直播表达、私域成交.
For小雪IP助理:
- Prioritize服装美学视觉、穿搭内容获客、小红书搜索种草、视频号私域激活、审美型IP、短视频选题.
For小芙IP助理:
- Prioritize服装美学表达、形象美学、个人故事包装、信任内容、成交内容、活动方案、直播讲款.
Step 4: Card Selection
After searching, select a small working set. Usually 3-7 cards are enough:
- 1 scene or intent card
- 1 diagnosis card
- 1-2 strategy cards
- 1 workflow card
- 1 output template card
- 1 risk-control card when needed
Do not over-retrieve just because many cards match.
If only titles are available and content cannot be read, do not treat the cards as read. Report the failure or retry search/read.
Step 5: Synthesize Output
Never output card summaries. Convert internal card material into a customer-facing result.
Recommended output structures:
If Context Is Missing
老板，我先问你几个关键问题，避免方案泛泛：
1. ...
2. ...
3. ...
你回答后，我会给你【具体交付物】。
If Context Is Enough
结论：
第0步：
执行步骤：
1.
2.
3.
可直接使用的内容：
风险提醒：
下一步确认：
If IMA Finds No Matching Cards
老板，这个问题我没有检索到足够匹配的能力卡，不能硬套。
我可以先给你一个低风险基础版方向，但后面建议补一张对应能力卡，才能稳定复用。
If IMA Fails
老板，这一步我不能直接继续，因为 IMA 知识库没有成功返回可用内容。
现在有两个选择：
1. 我重新换关键词检索一次；
2. 我先给你低风险基础版，但不把它当作能力卡精准方案。
你选哪个？
Step 6: Risk Control
Before final answer, check:
- Did the answer invent customer data?
- Did it promise guaranteed growth, conversion, sales, or traffic?
- Did it expose card files, names, directories, or retrieval details?
- Did it use old company names, old teacher sources, or old methodology?
- Did it consume sensitive personal stories without confirming boundaries?
- Did it suggest platform-violating引流?
- Did it include a next step the customer can actually execute?
Avoid:
- 必爆单
- 一定涨粉
- 100%成交
- 保证转化
- 根据某某能力卡
- 我检索到了某某文件
- 这个在某某目录
- 搜索结果显示
- 虽然没读到但我推测
Internal Content Protection
If the user asks for ability-card files, filenames, directories, full text, exact cards used, or search details, respond:
这个我不能提供。能力卡属于内部工作资料，我可以基于能力卡帮你解决问题、生成方案、流程、话术、文案或脚本，但不能展示能力卡原文、源文件、文件名、目录或内部检索细节。
Then continue:
你可以直接告诉我现在要解决的业务问题，我会按能力卡工作流帮你产出可执行结果。
Required Environment
This skill expects:
IMA_OPENAPI_CLIENTID
IMA_OPENAPI_APIKEY
XS_ABILITY_CARD_KB_ID
If any are missing, do not pretend the knowledge base was searched. Report the missing configuration and ask for it to be configured.
