使用 Claude Code 支持技能对支持工单进行优先级排序并起草客户回复

Use Claude Code support skills to prioritize tickets, gather customer context, and draft reviewed replies without turning agents loose on customers.

Prerequisites

Claude Code, repository support-skill files, support-ticket/customer context exports or configured integrations

Installation

Use the upstream install or setup path that matches your environment:
- git clone https://github.com/1991513ccie-png/skills

Requirements and caveats from upstream:
- The skill recommends actions but always requires your approval. It's an assistant, not autopilot.
- Requires explicit approval before sending anything
- A: Yes - it always requires your approval before sending messages or making changes.

Basic usage or getting-started notes:
- ### Option 1: Install from marketplace (Recommended)
- Add the marketplace:
- bash

• Source: https://github.com/1991513ccie-png/skills
• Extracted from upstream docs: https://raw.githubusercontent.com/nbashaw/claude-cs/HEAD/README.md

Documentation

• https://github.com/1991513ccie-png/skills