New Zenler Platform Help
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
-
What are you trying to do?
- A) Enroll/create a user from an external purchase or app (APIPOST /users+/enroll, or Zapier action)
- B) Route events out — New Sale, New User, Course Complete, Live Class/Webinar Registration, Funnel Subscription — into a CRM/ESP/Slack (Zapier trigger; there are no native webhooks)
- C) Pull reports — enrollment, sales, course-progress, affiliate — into a warehouse (Reports API)
- D) Configure a module — courses/drip, memberships, communities, funnels, email, live classes/webinars, coaching, affiliate
- E) Pick a plan — Starter ($47) vs Pro ($97) vs Premium ($277), or understand what's Pro-gated (API, memberships, affiliate, white-label)
- F) Fix a problem — branding on custom domain, data loss/backup, limited course-layout control, rate limits -
Where does data need to flow? Into Zenler (create user, enroll, subscribe) → API write / Zapier action. Out of Zenler (sync a sale, route a completion) → Zapier trigger or poll the Reports API.
Skip-ahead rule: if the user's prompt already provides enough context, skip to Step 2.
Step 2 — Route or answer directly
| If the question is about... | Route to... |
|---|---|
| Course/membership strategy, retention, completion, or platform comparison | /sales-membership {question} |
| Live-webinar/live-class selling strategy (structure, registration, follow-up, conversion) | /sales-webinar {question} |
| Email sequence/broadcast strategy (in Zenler or a connected ESP) | /sales-email-marketing {question} |
| Email deliverability / inbox placement | /sales-deliverability {question} |
| Funnel/landing-page strategy across tools | /sales-funnel {question} |
| Designing an affiliate program (commission structure, recruiting) across tools | /sales-affiliate-program {question} |
| Checkout / order-bump / upsell optimization across tools | /sales-checkout {question} |
When routing, give the exact command, e.g. "This is a live-selling question — run: /sales-webinar how do I structure a webinar that sells my course".
Step 3 — New Zenler platform reference
Read references/platform-guide.md for the full reference — the module map (what's API-accessible vs Zapier vs UI-only), plan gates (the Pro-gated API/memberships/affiliate/white-label, custom-domain caps, Starter/Pro/Premium limits), the payment model (Stripe/PayPal/Razorpay at 0% Zenler fee), the user/report data model with JSON shapes, and quick-start recipes (enroll from an external cart; push sales into a CRM via Zapier; nightly report export).
Read references/zenler-api-reference.md for the integration surface — base https://api.newzenler.com/api/v1/, the X-API-Key + X-Account-Name header auth (key from Site → Developers, Pro+), the full endpoint inventory (users CRUD + enroll/unenroll, courses + bulk enroll, funnels subscribe/unsubscribe, live class/webinar register, and the four report families), pagination (15/page), the 1000/min → 403 limit, the standard {response_code, message, data, pagination} envelope, and the Zapier 7-trigger / 7-action surface.
Answer using only the relevant section. Don't dump the full reference.
Step 4 — Actionable guidance
Focus on the user's specific situation:
- Think API + Zapier, not webhooks. The REST API handles writes (create user, enroll, subscribe) and report reads; Zapier/Make handle eventing because there are no native webhooks. For a pure-API shop, poll the detailed reports with
from/towindows and dedupe. - API auth is two headers.
X-API-Key(from Site → Developers) andX-Account-Name(your subdomain). Missing the account-name header is the #1 first-call failure. - API is Pro-gated. On Starter there's no Developers area at all. So are memberships, affiliate marketing, and white-label. Size the plan to the integration, not just the student count.
- Identity is email; the user
idis a string (313.5c109f1b58473) — store it as text, not an integer. - A 403 usually means rate-limited, not unauthorized. The 1000/min cap returns
403with body "Rate Limited Exceeded" — branch on the message and back off, don't assume bad credentials. - Protect against data loss. Reviewers have reported courses deleted with no backup. Keep source content off-platform and export students via the Reports API/CSV on a schedule.
If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.
Gotchas
> Best-effort from research (2026-06) — review these, especially plan-gated features and pricing, which change frequently.
- API access is Pro+. Buying Starter to script enrollments is a dead end — there's no Developers area or API key on Starter. Memberships, affiliate, and white-label are also Pro+.
- Two auth headers are mandatory.
X-API-KeyplusX-Account-Name(subdomain). Calls 401/fail silently if you send only the key. - 403 = rate limit, not auth. 1000 calls/min returns
403 "Rate Limited Exceeded". Don't rotate keys in a panic — back off and retry. - No native webhooks. Don't promise webhook endpoints; eventing is Zapier/Make (connect with API key + subdomain) or polling the Reports API.
- Custom domains/branding are gated. Starter has 0 custom domains, so pages stay on
*.newzenler.com; removing Zenler branding (white-label) is Pro+. This is a frequent "looks unprofessional" complaint. - Catastrophic data loss is a reported risk. At least one reviewer lost a whole course with no notice/backup. Keep off-platform copies and export regularly.
- Limited course-layout control. Customization is constrained vs WordPress/LMS stacks — set expectations for content-heavy or bespoke layouts.
- The API user
idis a string, not an int (313.5c109f1b58473). Persisting it as a number truncates/breaks it.
Related skills
/sales-membership— Course/membership strategy across tools (New Zenler is one of the live-session-first creator platforms covered), retention, completion, and platform comparison/sales-webinar— Live and automated webinar selling strategy (New Zenler runs live classes/interactive webinars natively)/sales-email-marketing— Email sequence and broadcast strategy (in Zenler or the ESP you connect via Zapier)/sales-funnel— Funnel and landing-page strategy across tools (Zenler has a built-in funnel builder)/sales-affiliate-program— Designing an affiliate program (commission structure, recruiting) — pairs with Zenler's built-in Pro+ affiliate module/sales-do— Not sure which skill to use? The router matches any sales objective to the right skill. Install:npx skills add sales-skills/sales --skill sales-do -a claude-code
Examples
Example 1: Auto-enroll a buyer from my external cart (developer/automation)
User says: "I sell my course on ThriveCart but host it in New Zenler. How do I auto-enroll buyers via the API?"
Skill does: Points to Recipe 1 — on the ThriveCart purchase, POST /api/v1/users (with X-API-Key + X-Account-Name headers) to create the user if new, then POST /api/v1/users/{id}/enroll with the course_id. Notes the id comes back as a string, the API is Pro-gated, and the no-code path is the Create User → Enroll User Zapier actions. Flags that X-Account-Name (subdomain) is required alongside the key.
Result: External purchases enroll students in New Zenler automatically.
Example 2: Notify my CRM when a sale or completion happens
User says: "When someone buys or finishes a course in Zenler, I want them tagged in HubSpot."
Skill does: Explains there are no native webhooks, so use the New Sale / Course Complete Zapier triggers mapped to a HubSpot create/update-contact action (Recipe 2); or, for a pure-API setup, poll GET /reports/sales/detailed with from/to and dedupe on order_id. Routes nurture design to /sales-email-marketing.
Result: Sales and completions flow into the CRM without manual entry.
Example 3: My custom domain still shows "New Zenler"
User says: "I'm on a paid plan but my course pages still look like a free New Zenler site."
Skill does: Identifies this as a plan-gate issue — custom domains are 0 on Starter and white-label (removing Zenler branding) is Pro+. Recommends upgrading to Pro/Premium to add a custom domain and strip branding, and verifies the domain is connected under the site settings. Notes pricing/limits are best-effort and should be confirmed live.
Result: User understands the branding is a tier limitation and how to resolve it.
Troubleshooting
My first API call returns 401 / nothing works
Symptom: Every request is rejected even though the key looks right.
Cause: Missing the X-Account-Name header (subdomain), calling on a Starter plan (no API access), or a malformed base URL.
Solution: Send both X-API-Key and X-Account-Name on every call, confirm you're on Pro/Premium (generate/copy the key at Site → Developers), and use base https://api.newzenler.com/api/v1/. If you're still blocked, regenerate the key and retry.
My integration suddenly returns 403
Symptom: Calls that worked start failing with 403.
Cause: You've crossed the 1000 calls/minute rate limit — the body says "Rate Limited Exceeded". A 403 here is rate-limit, not auth.
Solution: Branch on the response message, add exponential backoff (1→2→4→8s), batch where possible (bulk-enroll via POST /courses/{id}/enroll), and spread report pulls. Don't assume your key is bad.
A course/content disappeared, or I want to be safe
Symptom: Content is gone, or you're worried about losing it.
Cause: Reviewers have reported a course deleted with no notification/backup; the platform is your only copy if you didn't export.
Solution: Treat Zenler as a delivery layer, not a vault. Keep source videos/lessons off-platform, and export students + sales via the Reports API (/reports/enrollments/detailed, /reports/sales/detailed) or CSV on a schedule. Contact support immediately if content vanishes.
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