Zarla Platform Help

Zarla Inc. runs two products under one account, and almost every hard Zarla question comes from confusing
them. The free logo maker is the most generous download in the budget logo cluster — 5000×5000 PNG and
SVG vector, six colour combinations, social assets, no watermark, no card, an email only at download. The
AI website builder is a cheap, SEO-first site generator for local service businesses (cleaners,
detailers, lawn care, trades), sold on a multi-year prepay.

The two halves sit under different rights regimes, and that is the thing to get right. Zarla's terms treat
AI output (logo, name, copy) as yours — but on a non-exclusive licence Zarla says it cannot make
exclusive and does not guarantee is novel. They treat the website templates as Zarla's property,
licensed to you, with an explicit ban on automated tools, scripts or AI systems that analyze, extract or
recreate template components. So the free logo is real, its exclusivity is not, and scripting a Zarla site
out is a named contract breach, not a technical limitation (Step 4). Zarla is UI-only — no API, webhooks,
Zapier or MCP. Validate and clear the name before you brand it.

Step 1 — Gather context

Read references/learnings.md first for accumulated platform knowledge. Ask only what you can't infer:

1. Which half of Zarla is this about? (A) the free logo maker — generate, edit, download, file formats;
   (B) the website builder — generate, edit, publish, SEO, bookings; (C) rights — commercial use,
   ownership, trademark, "can I resell this"; (D) money — a price that doesn't match, renewal, cancellation,
   refund; (E) domains — the included one, connecting your own, moving out; (F) automation — API, bulk
   or client work (Step 4); (G) trouble — suspended site, silent support, a domain that won't connect.
2. Free user or paying subscriber? This splits the answer. The logo maker costs nothing and carries no
   billing risk; the builder is a prepaid multi-year commitment with a 30-day window that matters today.
3. Own business, or clients? Agency/multi-client work runs straight into the template licence and the
   no-resale clause — surface that before they build a workflow on it.

Skip-ahead: a name (not a logo) → /sales-namelix; comparing logo tools generally → /sales-idea-validation;
funnel mechanics (upsells, order bumps, checkout) → /sales-funnel. Route in Step 2.

Step 2 — Route or answer directly

When routing, give the exact command: "This is a {domain} question — run: /sales-{skill} {their question}"

Step 3 — Zarla platform reference

Read references/platform-guide.md for the full reference — the two products, what the free logo download
contains, the rights split clause by clause, pricing and the prepay/renewal maths, domains and refunds, the
builder's feature ceiling, and the automation surface. Read references/zarla-api-reference.md when the
question is about an API, webhooks, Zapier, MCP or bulk generation — it records probe evidence, not an invented
endpoint list. Answer from the relevant section only; don't dump the guide.

Step 4 — Actionable guidance

• Separate the two rights regimes before answering any ownership question. The logo/name/copy is
  AI-generated Content — the user keeps it, commercially, worldwide, royalty-free, but non-exclusively.
  The website templates are Zarla's — licensed, not sold, no resale, no component extraction.
• Never tell a user a free Zarla logo is trademarkable as-is. Zarla states it cannot grant exclusive rights
  to AI output and does not guarantee novelty. Tell them to run a real trademark clearance search (USPTO TESS /
  EUIPO / national register) before printing signage, filing, or committing spend.
• State plainly that scripting Zarla is a terms breach, not a missing feature. If asked to automate,
  scrape, bulk-generate, or "extract the template", say the terms specifically prohibit automated tools,
  scripts and AI systems used to analyze, extract, reverse-engineer or recreate template components, with
  termination and legal action as stated remedies. Do NOT offer headless-browser automation, scraping the
  published markup, or bulk-generation loops as workarounds — §2.1 enumerates exactly those. Offer the
  sanctioned paths instead: design in the UI; for agency/multi-client work the free Zarla Experts Partner
  Program (partner@zarla.com); for a real pipeline, an image-generation API plus vectorization or a peer
  that publishes a developer surface.
• Quote the prepay, never the headline monthly. Give the total charged up front and the renewal rate
  alongside the "/month" figure — the promo and the renewal differ by roughly 4×. Present all pricing as
  best-effort and send them to https://www.zarla.com/pricing and the checkout screen to confirm.
• Warn that the domain fee can survive a refund. The 30-day no-questions refund covers the hosting
  subscription; the domain registration fee may be non-refundable even when the subscription is refunded. Tell
  paying users to screenshot the checkout and keep the receipt email — refunds are requested by replying to it.
• Warn anyone entering client names, unreleased products, or confidential detail into the logo maker, name
  generator or site builder that Zarla's terms allow those inputs to train its AI models. Whenever the answer
  turns on a plan gate or a legal clause, cite the clause and point at https://www.zarla.com/terms-of-use to
  re-read rather than paraphrasing it as settled fact.

If you discover a gotcha, workaround, or tip not in references/learnings.md, append it there.

Gotchas

Best-effort from research (2026-07) — review these, especially plan gates and legal clauses that may change.

• Free really is free — the catch is exclusivity, not money. The download is a 5000×5000 PNG plus an SVG
  vector in six colour combinations with social sizes; no watermark, no card. But the same generator serves
  everyone, so Zarla refuses exclusive rights to any AI output.
• "$X/month" is a multi-year prepay. The promo rate requires paying the full term up front and renewal lands
  near 4× it. Compare on total cost of ownership, not the monthly badge.
• The included domain is free for one year only, then auto-renews at the standard TLD rate. Cancel during
  the free year and it moves to domains.zarla.com for you to manage and renew yourself.
• Automation is contractually banned, not merely absent. There is no API and the terms name scripts and
  AI systems as prohibited means of analyzing or extracting template components.
• Zarla can suspend or remove a site at any time, with or without notice, including on a third-party
  complaint about the business name. Clear the name before you build the brand on it.
• Your inputs train Zarla's models. Keep confidential and client-identifying detail out of the prompts.
• No e-commerce, no phone support — email only (hello@zarla.com), with reported delays.

Related skills

• /sales-namelix — Generate and lock the business name first; a logo is the hand-off from the name
• /sales-namecheap-logo-maker — The other genuinely free vector (SVG + PNG) logo maker, gated only by a free account
• /sales-looka — Reach for this when the user wants a one-time paid pack with published tiers and formats
• /sales-brandmark — Another one-time-payment peer in the same budget cluster
• /sales-produkto — The closest brand-in-a-box peer that also ends in a hosted site rather than files
• /sales-canva — The one integration Zarla users report, plus wider marketing creative once the brand exists
• /sales-funnel — Funnel mechanics (upsells, order bumps, checkout) that Zarla's brochure sites don't do
• /sales-idea-validation — The validate-before-branding method and the wider logo-tool landscape
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

Example 1: "I got a free logo from Zarla — can I trademark it?"

User says: "Zarla gave me a free logo with the SVG and everything, no watermark. I'm about to order van signage and file a trademark. Am I safe?"
Skill does: Splits "free" from "exclusive." Confirms the download genuinely includes a 5000×5000 PNG and
an SVG vector in six colour combinations plus social sizes, with no watermark and no payment — so
commercial use is fine and the files are print-capable. Then flags the clause that governs the question:
Zarla's terms grant a non-exclusive, worldwide, royalty-free licence to AI-generated content and state
Zarla cannot grant exclusive rights because the model may produce similar output for other users, and
does not guarantee novelty — weak ground for both a registry examiner and a competitor's lawyer. Tells the
user to run clearance (USPTO TESS / EUIPO / national register) plus a reverse-image search before the
signage order — a defensible mark means a commissioned/original one, not a different free generator.
Result: The user keeps a free, usable logo and stops short of filing on a mark nobody will grant them exclusivity over.

Example 2: "$2.99/month turned into a $107 charge" (pricing / references)

User says: "I signed up for the $2.99/month plan and my card was hit for over a hundred dollars. What happened, and can I get out of it?"
Skill does: Explains the model rather than disputing the charge: the promotional rate is the 36-month
prepaid price, so the full term bills up front (~$107.64 Premium, ~$251.64 Business) and then
renews at the standard rate — around $11.99/mo and $23.99/mo, roughly 4× the promo. Presents
those as best-effort against /pricing and the checkout screen. Then gives the exit: the refund policy is
30 days, no questions asked, requested by replying to the payment receipt email or writing to
hello@zarla.com, processed within about 72 hours — so the deadline, not the argument, is what matters. Adds
the trap most users miss: the domain registration fee may be non-refundable even when the subscription is
refunded. Tells them to screenshot the checkout and keep the receipt before requesting.
Result: The user understands the prepay, acts inside the 30-day window, and isn't blindsided by the retained domain fee.

Example 3: "Can I script Zarla to spin up sites for my clients?" (developer/automation)

User says: "I onboard about a dozen local service businesses a quarter. Can I hit a Zarla API to generate a logo and a site per client, or at least automate it with Zapier?"
Skill does: Answers no on two independent grounds, and is explicit that the second is the binding one.
Technically: no public API, no webhooks, no Zapier app, no MCP server, no SDK — zarla.com is a Next.js
app on Vercel where every /api/* path returns the platform's generic NOT_FOUND shell, and
zapier.com/apps/zarla 404s; invents no endpoints or auth schemes. Contractually — the part that would still
bite if an API appeared: Zarla's terms prohibit using automated tools, scripts, AI systems or other
technological means to analyze, extract, reverse-engineer or recreate template components, prohibit resale
or extraction of template components, and name immediate termination and legal action as the remedy — so
it declines to propose a headless-browser workaround and points at the free Zarla Experts Partner Program
(partner@zarla.com) instead.
Result: The user drops the scraping plan before building it, and takes the partner route or a genuinely automatable stack.

Troubleshooting

"Zarla suspended my website over the business name"

Symptom: The site was taken down or the account suspended after another company complained about the
business name, with no chance to rename or correct it first.
Cause: Zarla's terms let it terminate or suspend an account and refuse access at any time, for any
reason, with or without notice, and its takedown process invites third parties to email hello@zarla.com,
after which Zarla investigates and "may include removing the disputed content." No contractual cure period.
Solution: Treat name clearance as a pre-build step, not a launch-day one — search the trademark
register and the live web for the name before generating the logo or the site. If a suspension has already
happened, reply in writing with evidence of prior use and any registration, ask specifically what content is
disputed, and in parallel export every asset you can still reach plus your receipts. The domain and site are
separable — confirm the domain is under your control at domains.zarla.com even if the site stays down.

"The fonts and colours don't survive — my brand palette won't transfer"

Symptom: Typography controls feel limited and behave differently across templates; line heights break the
layout when adjusted; hex codes and swatches don't come through cleanly on downloaded logo files.
Cause: Both products are template-driven with deliberately narrow controls — the trade Zarla makes for
"a site in 60 seconds." The logo download ships six preset colour combinations, not an arbitrary palette,
so exact brand-colour matching was never a supported path.
Solution: Decide the palette before generating and pick the concept whose presets are closest —
recolouring after the fact is the expensive direction. If exact hex matching is a hard requirement, take the
SVG into a vector editor (Illustrator, Affinity, Inkscape, Figma) and set the fills there once; the SVG is
free, so this costs time, not money. For strict colour specs across many assets, a typography-and-palette-first
tool fits better than a preset generator.

"My existing domain won't connect, and support isn't replying"

Symptom: A domain registered elsewhere (GoDaddy, Namecheap) won't attach to the published Zarla site;
support is email-only and slow, leaving the site effectively unusable.
Cause: Zarla sets up domains it registers itself automatically, but externally-registered domains need
correct DNS records pointing at Zarla's hosting, and there is no phone support — hello@zarla.com is the
only channel, with reported delays.
Solution: Do the DNS work at the registrar, not in Zarla: confirm which records Zarla asks for, set
them at the registrar, and allow for propagation before concluding it's broken. Check the domain isn't locked
or still pointing at a parked page from a previous host, and ask support for the exact required records in one
message rather than round-tripping. If a fast launch matters more than keeping the registrar, Zarla sets up
its own included domain automatically — free for one year only, then moving to domains.zarla.com for you to
renew if you cancel.

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