Xpoz Platform Help
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
Ask the user:
-
What do you need help with?
- A) MCP server setup or connection issues
- B) Search queries returning bad results
- C) SDK integration (TypeScript or Python)
- D) CSV exports and async operations
- E) Understanding pricing/limits
- F) Building a monitoring pipeline
- G) Something else — describe it -
Which access method are you using?
- A) MCP server (Claude Desktop, Cursor, Windsurf, Claude Code)
- B) TypeScript SDK (@xpoz/xpoz)
- C) Python SDK (xpoz)
- D) Haven't started yet -
Which plan are you on?
- A) Free (5,000 credits, one-time)
- B) Pro ($20/mo or $16/mo annual, 30K credits/mo)
- C) Max ($200/mo or $160/mo annual, 600K credits/mo)
- D) Not sure
If the user's request already provides most of this context, skip directly to Step 2.
Step 2 — Route or answer directly
- Social listening strategy or tool comparison →
/sales-social-listening [question] - Brand monitoring setup methodology →
/sales-social-listening [question] - Octolens-specific questions →
/sales-octolens [question] - Brand24 questions →
/sales-brand24 [question] - Influencer discovery →
/sales-influencer-marketing
Otherwise, answer directly from the platform reference below.
Step 3 — Xpoz platform reference
Read references/platform-guide.md for the full platform reference — capabilities, pricing, MCP tools inventory, SDK usage, data model, integration recipes, code examples.
Answer the user's question using only the relevant section. Don't dump the full reference.
Step 4 — Actionable guidance
Based on the user's specific situation:
- MCP setup — verify config JSON, check OAuth flow, test with simple query
- Query optimization — use platform-specific tools, add date filters, limit results
- Pipeline building — choose SDK vs MCP, handle pagination, implement caching
- Exports — use async operations with status polling for large datasets
- Cost management — monitor result counts, use caching to reduce API calls
If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.
Gotchas
Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.
- TikTok is now fully available (7 tools). It is no longer "coming soon" —
searchTiktokUsers,getTiktokPostsByKeywords, etc. are live. Note TikTok queries cost 5 credits each (vs 2 for Reddit/Twitter, 12 for Instagram). - Billing is credit-based, per query, by platform. Credits are charged per query — not per row returned. Reddit/Twitter = 2 credits/query, TikTok = 5, Instagram = 12. Cache and batch keywords to spend fewer credits.
- Free tier is a ONE-TIME 5,000-credit allocation (does not refresh) with a hard stop when exhausted — you must upgrade to Pro/Max to continue. Pro/Max credits do refresh monthly (30K / 600K) with overage at $0.80 / $0.40 per extra 1K.
- Premium Tools and Usage Analytics are gated to Pro+. Free gets Core MCP Tools only — feature gating is NOT just by volume.
- Tracked items are capped per tier (Free 1, Pro 10, Max 30; extra at $5 / $2 each) — not unlimited. Registering tracked items (
addTrackedItems) lets the server continuously collect new matching posts, the closest thing to push monitoring. - No webhooks or push notifications. Xpoz is pull-only — you read results by querying tools (or use tracked items for server-side collection), but there's no webhook to notify you when new mentions appear.
- MCP auth: OAuth OR API key. OAuth 2.1 (Google) works for Claude Desktop, Cursor, Windsurf, ChatGPT. Agents that don't support OAuth — Claude Code, Gemini CLI, n8n — require an API key passed as an `Authorization header uses an OAuth access token from the approved secret store header. Get the key from your account settings at xpoz.ai/settings.
- No Boolean search. Unlike Awario or Brand24, you can't construct complex Boolean queries. Natural language and keyword filters are the query method.
- Results are from indexed data, not real-time. The 1.5B+ post database is continuously updated but there may be a lag between when content is posted and when it appears in Xpoz results. Use
forceLatest: truefor freshest data. - CSV export row caps are per tier. Async exports run as background operations (poll
checkOperationStatus); caps are Free 10K (500/file), Pro 50K/mo, Max 250K/mo — extra rows bill at $1/1k on paid tiers.
Related skills
/sales-social-listening— Social listening strategy — tool comparison, monitoring setup, sentiment analysis, crisis detection, competitive intelligence/sales-octolens— Octolens platform help — developer-first social listening on GitHub, HN, Reddit, X, LinkedIn with MCP server and webhooks/sales-brand24— Brand24 platform help — social listening with MCP server, Storm Alerts, Share of Voice/sales-awario— Awario platform help — budget social listening with Boolean search and Awario Leads/sales-mention— Mention platform help — real-time media monitoring, REST API/sales-do— Not sure which skill to use? The router matches any sales objective to the right skill. Install:npx skills add sales-skills/sales --skill sales-do
Examples
Example 1: Set up MCP server in Claude Code
User says: "How do I connect Xpoz to Claude Code so I can search Twitter mentions?"
Skill does:
1. Notes Claude Code does NOT support OAuth, so it needs an API key from xpoz.ai/settings
2. Provides the `claude mcp add --transport http ... --header "Authorization header uses an OAuth access token from the approved secret store command (streamable-http transport, run from the system terminal)
3. Shows example natural language query for Twitter mentions
4. Lists available Twitter tools (searchTwitterUsers, getTwitterPostsByKeywords, etc.)
Result: Working MCP connection with first successful query
Example 2: Build a brand monitoring script with Python SDK
User says: "I want to check Reddit every hour for mentions of my product and send them to Slack"
Skill does:
1. Shows Python SDK installation and API key setup
2. Provides code for Reddit post search with keyword filtering
3. Explains pagination and caching to stay within result limits
4. Adds Slack webhook integration for notifications
Result: Working Python script for Reddit monitoring pipeline
Example 3: Optimize search queries for relevance
User says: "My Xpoz searches return too many irrelevant tweets — how do I filter better?"
Skill does:
1. Explains available filtering: date ranges, engagement thresholds, language
2. Shows how to use specific tools (getTwitterPostsByKeywords vs getTwitterPostsByAuthor)
3. Recommends using field selection to reduce noise
4. Suggests caching strategy to avoid re-fetching known results
Result: Refined query strategy returning relevant results
Troubleshooting
MCP server won't connect
Symptom: Claude Desktop or Cursor shows "connection failed" for Xpoz MCP
Cause: Usually incorrect config format, network issues, or OAuth not completed
Solution: Verify config uses "type": "streamable-http" and URL is exactly https://mcp.xpoz.ai/mcp. For OAuth clients (Claude Desktop, Cursor, Windsurf, ChatGPT), complete the Google OAuth popup on first connection. For Claude Code, Gemini CLI, or n8n (no OAuth support) you MUST pass an API key — e.g. claude mcp add --transport http --scope user xpoz https://mcp.xpoz.ai/mcp --header "Authorization header uses an OAuth access token from the approved secret store Xpoz API token>" — get the key from xpoz.ai/settings. Check that your firewall/VPN allows outbound HTTPS to mcp.xpoz.ai.
Search returns zero results for known content
Symptom: You know a tweet/post exists but Xpoz returns nothing
Cause: Content may not yet be indexed, or query is too narrow
Solution: Try forceLatest: true to bypass cache. Broaden keyword terms. Check that the platform is supported (TikTok is limited). Xpoz indexes 1.5B+ posts but not every post — very recent or low-engagement content may have indexing delays.
CSV export never completes
Symptom: checkOperationStatus keeps returning "processing" indefinitely
Cause: Export is too large or the operation timed out silently
Solution: Reduce the result set (add date filters, narrow keywords). Export row caps are per tier — Free 10K (500/file), Pro 50K/mo, Max 250K/mo — so a large match may exceed your cap; add constraints or split the export. Try cancelOperation and re-submit with tighter filters. Check you still have credits left this period (Free is a one-time 5,000-credit allocation that does not refresh).
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