UserJot Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. What are you trying to do?
   - A) Read/sync feedback posts, votes, comments, or boards via the REST API (api.userjot.com/v1, Bearer token)
   - B) React to a webhook (new post / vote / status change) and push it into your app, CRM, or Slack
   - C) Wire the UserJot MCP server into Claude Code / Cursor so an agent can triage feedback and publish changelogs
   - D) Embed the widget / identify logged-in users (Widget SDK identify, or the Swift SDK on iOS)
   - E) Map post statuses to a public roadmap, publish an AI changelog, or organize boards
   - F) Decide UserJot vs Canny/Productboard/Sleekplan/Frill, or pick a plan (Free / Starter / Professional)

2. API or no-code? Code → REST API + webhooks + MCP. Front-end → Widget SDK (identify) / Swift SDK. AI-client → MCP server.

Skip-ahead rule: if the user's prompt already provides enough context, skip to Step 2.

Step 2 — Route or answer directly

When routing, give the exact command, e.g. "This is a strategy question — run: /sales-customer-feedback build a closed-loop feedback program".

Step 3 — UserJot platform reference

Read references/platform-guide.md for the full reference — the Boards/Posts/Roadmap/Changelog module map (what's API vs widget vs MCP vs UI), the AI layer (duplicate detection, auto-categorization, AI changelog), plan tiers + integration gating, the data model, and quick-start recipes (pull posts via the API; create a post idempotently; verify a webhook; configure the MCP server; embed + identify a user).

Read references/userjot-api-reference.md for the integration surface — Bearer token auth, base URL https://api.userjot.com/v1, the confirmed Boards CRUD endpoints + BoardColor enum, the Posts (/requests) and Changelogs (/changelogs) write endpoints with the optional Idempotency-Key header, the status-code map (401/409 duplicate-or-quota/422/429 + Retry-After), and a Gaps section noting which endpoint bodies are JS-rendered and must be confirmed in the live docs.

Answer using only the relevant section. Don't dump the full reference.

Step 4 — Actionable guidance

Focus on the user's specific situation:

• Bearer auth, one base URL. Authorization header uses an OAuth access token from the approved secret store againsthttps://api.userjot.com/v1`. Generate the token in your UserJot workspace settings and keep it server-side.
• Idempotency where it counts. Only POST /requests (create a feedback post) and POST /changelogs accept an optional Idempotency-Key header — send a stable UUID per logical create so retries don't double-post. Boards and other writes don't take it.
• Handle 409 and 429 deliberately. A 409 means a duplicate name or a quota exceeded (e.g. board limit on your plan) — don't blind-retry; inspect which. A 429 carries a Retry-After header — back off for that many seconds.
• The MCP server is a first-class interface. UserJot ships an MCP server with setup guides for Claude Code, Cursor, Codex, ChatGPT, and Windsurf, so an agent can triage feedback, update the roadmap, and publish changelogs. Confirm the exact endpoint/command in the live MCP docs (userjot.com/docs → MCP) — don't hard-code an unverified URL.
• Identify users so feedback isn't anonymous. Use the Widget SDK's identify (or the Swift SDK auth flow) to attach posts/votes to a real account; without it, widget activity is anonymous. SSO ("automatic login") is plan-gated.
• It's a feedback-board tool, not a VoC survey suite. UserJot collects solicited board feedback + roadmap + changelog. For survey program strategy use /sales-customer-feedback; for mining unsolicited feedback across reviews/social use /sales-noisely.
• Watch the integration gate. The free plan has unlimited posts/users but no integrations (which appears to include webhooks/API/MCP), Starter ($29) allows 1, Professional ($59) unlimited — confirm in-account before building, and size the plan to how many integrations you need.

If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.

Gotchas

> Best-effort from research (2026-06) — Boards endpoints, base URL, auth, and status codes captured verbatim from userjot.com/docs/api; pricing/feature gating from userjot.com/pricing + third-party reviews. The full request/response bodies for non-Boards endpoints are JS-rendered — confirm in the live docs (and in-account) before relying on them.

1. The feedback-post resource is /requests, not /posts. The product UI calls them "posts," but the create endpoint that accepts Idempotency-Key is POST /requests — don't assume /posts.
2. 409 is overloaded. It means a duplicate name OR quota exceeded (board limit, etc.). Branch on the cause; a duplicate is a no-op-ish conflict, a quota means you've hit a plan cap.
3. API/webhooks/MCP may count against the "integrations" cap. Free = no integrations, Starter = 1, Professional = unlimited. An integration built against a free workspace may be blocked — verify which surfaces the cap applies to in-account.
4. Only /requests and /changelogs are idempotent. Sending Idempotency-Key elsewhere is ignored; design retries accordingly (or guard duplicates yourself for boards/votes/comments).
5. Full endpoint reference is JS-rendered. userjot.com/docs/api lazy-loads sections beyond Boards; sub-paths like /docs/api/requests 404 in the migrated docs app. Confirm bodies/params in the live page — don't reconstruct from memory.
6. Newer/indie tool. UserJot launched in early 2025 and is built in public by a solo founder — feature depth and the published spec are evolving. Re-verify capabilities (especially multi-language, advanced prioritization, integration breadth) before committing.

Related skills

• /sales-customer-feedback — Voice-of-customer / survey program strategy across tools (UserJot is a feedback-board option) — program design, metric choice, tool selection. Install: npx skills add sales-skills/sales --skill sales-customer-feedback -a claude-code
• /sales-sleekplan — The closest like-for-like AI feedback board with an MCP server (Canny/Frill alternative); compare on webhooks (Sleekplan verifies via secret GET-param, not HMAC) and AI-credit model. Install: npx skills add sales-skills/sales --skill sales-sleekplan -a claude-code
• /sales-frill — Affordable feedback-board competitor with HMAC-SHA256-signed webhooks + cursor pagination — useful contrast if signed-webhook verification matters. Install: npx skills add sales-skills/sales --skill sales-frill -a claude-code
• /sales-featureos — FeatureOS (formerly Hellonext) feedback boards + roadmap + changelog + knowledge base; REST API v3 (API-KEY header), OAuth 2.0 apps, auto-disabling webhooks. Install: npx skills add sales-skills/sales --skill sales-featureos -a claude-code
• /sales-feedbear — Budget feedback board with no pull API (webhooks/JWT SSO/Zapier only) — the contrast when API read access is the deciding factor. Install: npx skills add sales-skills/sales --skill sales-feedbear -a claude-code
• /sales-noisely — AI aggregation of unsolicited feedback across reviews/social/support (complement: UserJot = solicited boards, Noisely = unsolicited mining). Install: npx skills add sales-skills/sales --skill sales-noisely -a claude-code
• /sales-integration — Connecting UserJot to a CRM/PM tool via API/webhooks. Install: npx skills add sales-skills/sales --skill sales-integration -a claude-code
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

Example 1: Sync feedback posts + votes into our system via the API (developer/automation)

User says: "How do I pull all our feedback posts and their vote counts out of UserJot?"
Skill does: Shows authenticating with Authorization header uses an OAuth access token from the approved secret store against **https://api.userjot.com/v1**, listing **boards** (GET /boards) and then the feedback posts (the **/requests` resource — confirm the list path/params in the live docs since the page is JS-rendered), and reading each post's status/votes. Notes the token stays server-side, that pagination/exact bodies must be confirmed in-app, and that webhooks (new post / vote / status change) beat polling for ongoing sync.
Result: A correct, auth'd export plan with the JS-rendered-spec caveat and a webhook recommendation.

Example 2: Wire the UserJot MCP server into Claude Code so an agent triages feedback (developer/automation)

User says: "Can I use UserJot from Claude so it reads, categorizes, and replies to feedback and drafts our changelog?"
Skill does: Points to UserJot's MCP server (setup guides for Claude Code / Cursor / Codex / ChatGPT / Windsurf at userjot.com/docs → MCP), explains it lets an agent triage feedback, update the roadmap, and publish changelogs, and tells the user to grab the exact endpoint/command from the live MCP docs rather than hard-coding an unverified URL. Flags that MCP may count against the plan's integration cap.
Result: A connected MCP server Claude can use, with the plan-gating caveat surfaced.

Example 3: UserJot vs Canny vs Sleekplan — which feedback tool, and is the API on the free plan?

User says: "We're a small SaaS — UserJot, Canny, or Sleekplan for a feedback board + roadmap, and can I use the API on UserJot free?"
Skill does: Frames the tradeoff — UserJot is the AI-first, no-per-seat affordable pick (free tier with unlimited posts/users + AI duplicate detection + AI changelog + an MCP server), Sleekplan is similarly AI-forward with its own MCP server, and Canny is pricier/enterprise. Flags that on UserJot free there are no integrations (likely including API/webhooks/MCP) — those start on Starter ($29, 1 integration) / Professional ($59, unlimited), best-effort, confirm in-account — and routes broader selection: "run: /sales-customer-feedback choose a product-feedback board tool."
Result: A price-, AI-, and integration-grounded board-tool choice with the free-plan API caveat.

Troubleshooting

My POST /requests (or POST /changelogs) is creating duplicates on retry

Symptom: A network retry or re-run creates two identical feedback posts / changelog entries.
Cause: The create succeeded but the response was lost, so your client retried without idempotency.
Solution: Send a stable Idempotency-Key header (a UUID per logical create) on POST /requests and POST /changelogs — UserJot dedupes on it. Note this header is only honored on those two endpoints; for boards/votes/comments, guard duplicates yourself (e.g. check by name/board first).

My API call returns 409 and I can't tell why

Symptom: A create (e.g. a board) fails with 409 Conflict.
Cause: 409 is overloaded — it means either a duplicate name OR a quota exceeded (you've hit a plan limit such as the board cap: 2 on Free, 5 on Starter, unlimited on Professional).
Solution: Branch on the cause — if it's a duplicate name, reuse the existing object (GET /boards and match); if it's a quota, upgrade the plan or delete unused objects. Don't blind-retry; the retry will keep 409-ing.

My integration works on a test workspace but is blocked / I can't generate a token on free

Symptom: Auth fails, or the API/webhooks/MCP aren't available on the free plan.
Cause: Integrations are plan-gated — Free has no integrations, Starter allows 1, Professional unlimited; the API/webhooks/MCP surfaces appear to fall under that cap.
Solution: Upgrade to Starter ($29/mo) for one integration or Professional ($59/mo) for unlimited, then issue/use the token. Confirm in-account exactly which surfaces the cap counts, since the gating wording is best-effort. For survey-program strategy beyond boards, use /sales-customer-feedback.

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