uBrand Platform Help

uBrand (ubrand.com) is a subscription AI brand-identity platform for entrepreneurs — it takes a brand
past the logo into Brand DNA, brand guidelines, a brand kit, mockups, AI image/video
generation, asset management, and social design & publishing. It's the branding step for solo
founders and small teams who want more than a logo file but can't buy an agency identity.

Two facts define working with it. uBrand and LogoAI share an operator, and the logo maker is LogoAI's
iframe — both sites' Terms open "This website is operated by TingPing.co," and LogoAI's own Logo API page
uses uBrand as the live demo of its iframe integration. And uBrand's Terms are LogoAI's Terms with the
name swapped, so a ONE-TIME-LOGO-PURCHASE contract governs a MONTHLY SUBSCRIPTION — that mismatch is
where the licence, refund, and cancellation terms should be, and aren't (see Step 4).

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Ask only what you can't infer:

1. What do you want from uBrand?
   - A) Get a better brand out of it (Brand DNA, logo, guidelines, kit, social content)
   - B) Pick a plan — Solo vs Pro vs Agency, and how multi-brand billing actually works
   - C) A billing, cancellation, or lapsed-subscription problem (locked files, lost editing)
   - D) Work out whether you may legally use/own what you generated
   - E) Automate or integrate it (see Step 4 — there is no API)
2. Have you locked the name yet? Branding is downstream of a locked name, itself downstream of a
   validated idea.
3. How many brands? This drives the plan question — and the contradiction in Step 4.

Skip-ahead: if the user needs a name, that's /sales-namelix; if they want the validate-first method or
a branding-tool comparison, that's /sales-idea-validation; if the logo's done and they need wider
marketing creative, that's /sales-canva — route in Step 2.

Step 2 — Route or answer directly

When routing, give the exact command: "This is a {domain} question — run: /sales-namelix {original question}"

Otherwise, answer uBrand-specific questions using Step 3.

Step 3 — uBrand platform reference

Read references/platform-guide.md for the full reference — every module and its automation tag, the
Solo/Pro/Agency tiers and what each gates, the AI-credit and Brand Space allowances, the documented
lapsed-subscription behaviour, the per-brand vs up-to-5-brands contradiction, the borrowed LogoAI Terms and
every gap in them, and the dead-link inventory. For the API question, read
references/ubrand-api-reference.md — the probe evidence that no API exists, plus LogoAI's iframe partner
programme verbatim. Answer using only the relevant section — don't dump the full reference.

Step 4 — Actionable guidance

• Tell users the licence question is unresolved BEFORE they rely on a uBrand logo commercially. The
  Terms grant rights on "purchasing the logo" — "You may not use any of the generated logos without
  obtaining a licence from us. A license can be obtained by purchasing the logo" and "You may not use any
  of the generated logos for any purpose until payment has been made." But uBrand doesn't sell logos; it
  sells $29/$49/$149-per-month plans. Nothing in the Terms says a subscription conveys the logo
  licence, or what happens to that licence when the subscription lapses. Advise users to get written
  confirmation from support that their plan grants commercial rights, and to keep the receipt — and
  note the Terms also say "we make backups of all generated logos and regularly check whether they appear
  anywhere on the internet," so unpaid use is actively monitored. Also tell them to run their own
  trademark search — the Terms disclaim any duty to check for infringement and convey no trademark
  rights. For the same reason, never tell a user the free tier gives them a usable logo: the site says
  "It's 100% free to get started" but publishes no free tier at all. Free is for previewing, not owning.
• When advising on a plan, name all three tiers and then surface the contradiction — don't pick a tier
  as if the page were consistent. Solo $29/mo (1 brand, 500 AI credits, 1GB Brand Space, brand tools
• brand social + asset management); Pro $49/mo (adds team collaboration, 1000 credits, 5GB, billed as
  "For managing up to 5 brands"); Agency $149/mo (multi-brand dashboard, per-brand access control,
  additional brands $10/each/month). But the same page's FAQ says: "The PRO subscription is applied to
  individual brands. If you manage multiple brands that require a PRO subscription, you must separately
  purchase a subscription for each brand." That directly contradicts "up to 5 brands." For anyone
  branding more than one thing, tell them to confirm in writing what Pro covers before paying. All figures
  are best-effort — confirm on ubrand.com/pricing; annual prices render dynamically and are unverified.
• Explain the lapse cliff up front: uBrand is rent, not purchase. Its own FAQ says that on expiry you
  "will still be able to download your saved design files, but you won't be able to open them for further
  editing," and the library is frozen to new files — stop paying and your brand system becomes
  read-only. Tell users to export everything they may ever need to edit (logo, guidelines, templates,
  source assets) before cancelling; no clause entitles them to re-open it later.
• Treat the refund terms as effectively absent, and say so. The only refund language is inherited
  logo-purchase boilerplate — "After the logo has been purchased and the user has access to the files, they
  are not eligible for a refund... no exceptions will be made" — with no subscription cancellation
  clause, no pro-rata rule, and no credit-expiry rule anywhere, and the footer's own "Refund Policy" link
  (/refund) 404s. Advise paying monthly rather than annually and relying on card-issuer or
  statutory rights (EU/UK 14-day distance-selling) rather than a policy that doesn't address subscriptions.
• If asked to automate uBrand, state plainly that there is no API and don't design around one. All of
  api., docs., developer., app. ubrand.com are NXDOMAIN; there is no Zapier app, no Make
  connector, no webhooks, no MCP server. The /api path returns a page titled "API - uBrand" that
  renders the app dashboard — not documentation. Third-party directories claiming uBrand offers a REST
  API, Zapier/Make integration, or Figma/Sketch/GIMP/CLI plugins are wrong — that is AI-generated
  aggregator copy; do not repeat it. The nearest programmatic surface is LogoAI's iframe "Logo API"
  reseller programme ($2,000 setup + 40% revenue share, gated behind 50 affiliate referrals), which
  embeds a logo maker on your site and cannot drive uBrand; for scripted brand-asset generation use an
  image-generation service with a documented API. Validate demand (/sales-idea-validation) and lock the
  name (/sales-namelix) before renting a brand system for a name that might still change.

If you discover a gotcha or tip not in references/learnings.md, append it there with today's date.

Gotchas

Best-effort from research (2026-07) — pricing, tiers, and terms move; verify at ubrand.com.

• The Terms are LogoAI's Terms, name-swapped — a one-time-purchase contract over a subscription. Same
  operator (TingPing.co), identical clauses. The licence trigger is "purchasing the logo," which uBrand
  never sells, and there is no subscription, cancellation, or credit-expiry clause at all.
• The logo maker is LogoAI's iframe — uBrand is the live demo on LogoAI's own Logo API page; same
  engine, different wrapper and billing model (/sales-logoai sells it one-time instead).
• No usage rights before payment, and unpaid use is monitored. "You may not use any of the generated
  logos for any purpose until payment has been made," plus "we make backups of all generated logos and
  regularly check whether they appear anywhere on the internet." No trademark rights convey — search yourself.
• A lapsed subscription makes your brand read-only. Saved files stay downloadable but can't be reopened
  for editing, and the library won't accept new files. Export everything editable before cancelling.
• The pricing page contradicts itself on multi-brand billing. Pro is sold "For managing up to 5 brands"
  while the FAQ says the subscription "is applied to individual brands" and must be bought separately per
  brand. Get it in writing before paying for multiple brands. No free tier is actually defined either,
  despite "100% free to get started" — no free column, credit allowance, or limit is published anywhere.
• Refunds: inherited "no exceptions" boilerplate, and the linked Refund Policy page 404s. Prefer
  monthly billing; fall back to card-issuer or statutory rights.
• There is no API — third-party listings that say otherwise are fabricated. No REST, webhooks,
  Zapier/Make, or MCP; all API-ish subdomains are NXDOMAIN. Annual rates render dynamically — confirm them.

Related skills

• /sales-logoai — The sibling: same operator (TingPing.co) and the same logo engine, sold one-time (pay-to-download) instead of by subscription — compare if you only need the logo
• /sales-namelix — Generate the business name first (branding is the hand-off from the name)
• /sales-looka — The best-known subscription brand-kit rival — the closest like-for-like comparison
• /sales-brandmark — One-time-purchase AI logo maker (Namelix's paid tool) — the buy-vs-rent contrast
• /sales-canva — Once the brand exists, build the wider marketing/social creative around it
• /sales-idea-validation — The validate-before-building method and the full branding landscape
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

Example 1: "Can I use my uBrand logo on my product and website?"

User says: "I'm on the uBrand Solo plan and I've made a logo I like — can I put it on my packaging and site?"
Skill does: Flags that the licence question is unresolved by uBrand's own Terms — the grant is tied
to "purchasing the logo," but uBrand sells monthly plans, and nothing states a subscription conveys the
logo licence or what survives cancellation. Notes the Terms bar use "until payment has been made" and that
uBrand backs up generated logos and checks whether they appear online. Advises getting written
confirmation of commercial rights, keeping the receipt, and running an independent trademark search.
Result: The founder gets written commercial rights before putting the mark on packaging.

Example 2: "Is there a uBrand API I can use to generate brand assets for 30 clients?" (developer/automation)

User says: "I run a small agency — can I script uBrand's API to spin up brand kits for 30 clients?"
Skill does: States plainly there is no uBrand API — api./docs./developer. subdomains are
NXDOMAIN, there's no Zapier app, no Make connector, no webhooks, no MCP, and /api is a page
titled "API - uBrand" that renders the dashboard, not docs. Warns that directory listings claiming
Zapier/Make/Figma/Sketch/GIMP/CLI support are fabricated. Explains the nearest programmatic surface is
LogoAI's iframe reseller programme ($2,000 setup + 40% rev-share, 50-referral gate), which embeds a
maker on your own site and can't drive uBrand, and points to an image-generation service with real API
docs. Flags per-brand billing as the real cost driver. Invents no endpoints.
Result: The agency avoids building on a nonexistent API and picks a workable path.

Example 3: "What happens to my brand assets if I cancel?"

User says: "Money's tight — if I cancel my uBrand plan, do I lose everything I made?"
Skill does: Explains uBrand's documented lapse behaviour — saved design files stay downloadable but
can't be reopened for editing, and the brand library is frozen to new files. Tells the user to
export every editable asset first (logo, guidelines, templates, source assets) since no clause entitles
them to re-open the workspace, and notes the borrowed Terms carry no cancellation or pro-rata refund
clause and the linked Refund Policy page 404s.
Result: The user exports their brand system before cancelling instead of discovering the lockout after.

Troubleshooting

"I can't edit my saved templates anymore"

Symptom: Saved designs open read-only, or the library refuses new uploads, after billing stopped.
Cause: Expected, documented behaviour — on expiry uBrand lets you download saved files but not
reopen them for editing, and freezes the library against new files.
Solution: Renew to regain editing, or work from files already exported. Going forward, export every
asset you might need to edit before the plan lapses — there is no clause granting later re-entry.

"Am I allowed to use this logo — and did my subscription buy it?"

Symptom: The user can't find any licence tied to their monthly plan.
Cause: The Terms are LogoAI's one-time-purchase Terms; rights attach to "purchasing the logo," a
transaction uBrand doesn't offer. The subscription-to-licence mapping is simply absent.
Solution: Ask support in writing whether the plan grants commercial rights and whether they survive
cancellation; keep the reply and the receipt. Don't use anything commercially while unpaid — the Terms bar
it and say generated logos are backed up and checked against the internet. Run your own trademark clearance.

"I want a refund / I was charged again"

Symptom: A charge the user didn't expect, or a request to undo one.
Cause: The inherited refund clause covers only one-time logo purchases and says no exceptions;
there is no subscription cancellation or pro-rata clause, and the footer's Refund Policy link 404s.
Solution: Cancel in account billing and screenshot the confirmation, then contact support with exact
charge dates. Because the published policy doesn't address subscriptions, fall back to a card-issuer
dispute or statutory distance-selling rights (14 days in the EU/UK). Prefer monthly billing here.

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