SyncGTM Platform Help
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
-
What are you trying to do?
- A) Use the MCP server from an AI agent (Claude Code, Cursor) to enrich / read signals
- B) Enrich people/companies or find verified emails/phones via the REST API
- C) Monitor + act on buying signals (job changes, funding, LinkedIn, web traffic)
- D) Score leads 0–100 against your ICP, or build a signal→enrich→outreach workflow
- E) Push results into a CRM/Slack (40+ integrations) or react via webhooks
- F) Decide SyncGTM vs Clay / Trigify / Common Room / Koala, or pick a plan -
AI agent or app? Agent → MCP server (token-free OAuth). Code/automation → REST API + webhooks. No-code → native integrations + Workflow Builder.
Skip-ahead rule: if the user's prompt already provides enough context, skip to Step 2.
Step 2 — Route or answer directly
| If the question is about... | Route to... |
|---|---|
| Intent-data / buyer-signal strategy across tools (which signals, how to act) | /sales-intent {question} |
| Building a prospect list across tools | /sales-prospect-list {question} |
| Contact enrichment strategy across vendors | /sales-enrich {question} |
| Outbound sequence/cadence strategy for the outreach step | /sales-cadence {question} |
When routing, give the exact command, e.g. "This is a strategy question — run: /sales-intent which buying signals predict pipeline for PLG SaaS".
Step 3 — SyncGTM platform reference
Read references/platform-guide.md for the full reference — the signal/enrichment/scoring/workflow model (what's MCP vs REST vs UI), the credit/plan model, the data model, and quick-start recipes (connect the MCP server; enrich via API; trigger a workflow on a signal).
Read references/syncgtm-api-reference.md for the integration surface — the MCP server (https://api.syncgtm.com/mcp, OAuth browser sign-in, no token, free-plan access; tools to enrich, find verified emails/phones, pull LinkedIn, read signals), the REST API (base api.syncgtm.com, API key), webhooks, the signals catalog, and the 40+ native integrations.
Answer using only the relevant section. Don't dump the full reference.
Step 4 — Actionable guidance
Focus on the user's specific situation:
- For AI agents, use the MCP server — it's token-free. Add
https://api.syncgtm.com/mcpto Claude Code/Cursor; first connect does an OAuth browser sign-in (no long-lived API key to leak), and the free plan already grants MCP access. The tools enrich people/companies, find verified emails/phones, pull LinkedIn, and read signals. - For code, use the REST API. Base
api.syncgtm.comwith an API key (from Settings → API). Use it for batch enrichment, signal reads, and scoring; confirm exact endpoints in the docs portal. - Signals → score → workflow is the core loop. Configure prospect/account signals (job change, funding, LinkedIn post, web traffic, custom AI), let AI score leads 0–100 vs your ICP (HOT/WARM/COOL/COLD), and trigger a Workflow Builder automation (enrich → write → push to CRM/sequencer) when a signal fires.
- Enrichment is waterfall. It queries 40+ providers / 20+ databases sequentially for verified work email + mobile — expect higher hit rates than a single provider, but it consumes credits; scope what you enrich.
- Push, don't poll. Use webhooks (or native HubSpot/Salesforce/Slack) to act when a signal qualifies or a score crosses a threshold, instead of polling.
- Right-size the plan. Free (incl. MCP + core enrichment) is real; ~$99/mo adds deeper enrichment + signal-driven outbound; Enterprise above. It's credit-based — estimate usage before scaling.
If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.
Gotchas
> Best-effort from research (2026-06) — features/pricing verified against the marketing site + docs; the REST per-endpoint docs are JS-rendered, so confirm those in-account.
- MCP server has no API token. Auth is OAuth browser sign-in — there's no Authorization header; you approve once and the client stores the session. Revoke from the dashboard. (Great for agents; means you can't "paste a key" for MCP.)
- MCP vs REST are different auth. REST uses an API key; MCP uses OAuth. Don't look for a REST bearer token for the MCP endpoint or vice-versa.
- It's credit-based. Waterfall enrichment across 40+ providers burns credits fast — scope enrichment to scored/qualified leads, not your whole list. Use the credits estimator.
- REST endpoint detail is in the docs portal. Exact paths/params/pagination/webhook events aren't on the marketing pages — pull them from
docs.syncgtm.com(JS-rendered). - Signal quality depends on configuration. Custom AI signals and ICP definition drive scoring — vague ICPs produce noisy HOT/COLD labels. Invest in the ICP + signal setup.
- It overlaps Clay/Trigify. SyncGTM bundles signals + enrichment + scoring + workflow + outreach; Clay is more of a flexible data canvas, Trigify is LinkedIn-signal-focused. For the which-tool decision, use
/sales-intent. - Enrichment ≠ deliverability. Verified emails still need sending hygiene — route the email-sending side to
/sales-deliverability.
Related skills
/sales-intent— Buyer-signal / intent-data strategy across tools (SyncGTM is one of the signal platforms) — which signals, how to act, tool selection vs Clay/Trigify/Common Room/sales-prospect-list— Building a prospect list across tools (SyncGTM sources + enriches leads)/sales-enrich— Contact/account enrichment strategy across vendors/sales-cadence— Outbound sequence strategy for the outreach step SyncGTM triggers/sales-do— Not sure which skill to use? The router matches any sales objective to the right skill. Install:npx skills add sales-skills/sales --skill sales-do -a claude-code
Examples
Example 1: Use SyncGTM from Claude Code via the MCP server (developer/automation)
User says: "How do I let Claude Code enrich a prospect and pull their buying signals with SyncGTM?"
Skill does: Walks the MCP setup — create a free account at app.syncgtm.com, add https://api.syncgtm.com/mcp as an MCP server in Claude Code, and approve the OAuth browser sign-in on first connect (no API token to manage; free plan includes MCP). Then the agent can call the SyncGTM tools to enrich the person/company, find verified email/phone, pull LinkedIn, and read signals inline. Notes revoking access from the dashboard and that enrichment uses credits.
Result: Claude Code enriches + reads signals directly, no key juggling.
Example 2: Act on a buying signal automatically (workflow/webhook)
User says: "When a target account raises funding, I want it enriched and pushed to HubSpot."
Skill does: Configures a funding signal (account-level), an AI lead score gate (only HOT/WARM), and a Workflow Builder automation: signal → waterfall enrich → AI message → push to HubSpot (native) — or a webhook to a custom endpoint. Flags deduping, credit scope (enrich only scored accounts), and routing the outreach sequence design to /sales-cadence.
Result: Funding events become enriched, scored HubSpot records (and outreach) automatically.
Example 3: SyncGTM vs Clay/Trigify — which do I need?
User says: "I already use Clay — is SyncGTM worth adding?"
Skill does: Frames the overlap — SyncGTM is an all-in-one signals + waterfall-enrichment + scoring + workflow + outreach engine (with an MCP server) at ~$99/mo, while Clay is a flexible data/enrichment canvas and Trigify is LinkedIn-signal-focused infrastructure. Recommends SyncGTM when you want signals→action in one tool (and agent/MCP access), and routes the cross-tool decision: "run: /sales-intent signals + enrichment stack for a lean GTM team."
Result: A grounded build-vs-add decision.
Troubleshooting
My AI client won't connect to the MCP server
Symptom: Adding api.syncgtm.com/mcp doesn't authenticate.
Cause: The OAuth browser sign-in didn't complete, your network blocks outbound HTTPS to api.syncgtm.com, or you have no SyncGTM account.
Solution: Create an account at app.syncgtm.com (free plan includes MCP), add https://api.syncgtm.com/mcp in your client, and complete the browser approval on first connect (it stores the session). Allow outbound HTTPS to api.syncgtm.com. There's no API token for MCP — don't add an Authorization header. Re-approve from the dashboard if you revoked it.
My enrichment credits disappear fast
Symptom: Credits drain quickly during enrichment.
Cause: Waterfall enrichment queries 40+ providers per record, so enriching large/unscored lists is expensive.
Solution: Enrich only scored/qualified leads (gate on the AI ICP score), narrow which fields you request, and use the credits estimator before bulk runs. Cache results and avoid re-enriching unchanged records.
My HOT/COLD scores look wrong
Symptom: Lead scores don't match reality.
Cause: A vague ICP definition or noisy/over-broad signal configuration.
Solution: Tighten the ICP (firmographics, techstack, must-have signals) and curate which signals count — custom AI signals should be specific. Re-score after tuning. For which signals actually predict pipeline, use /sales-intent.
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