Skeepers Platform Help
Helps the user configure and optimize Skeepers — Europe's #1 UGC platform covering Verified Reviews, Feedback Management, Influencer Marketing, Brand Communities, and Shoppable Content.
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated knowledge.
Ask the user:
-
Which Skeepers module?
- A) Verified Reviews (collection, display, moderation, syndication)
- B) Feedback Management (NPS, CSAT, surveys)
- C) Influencer Marketing (creator campaigns, gifting)
- D) Brand Communities (customer advocates)
- E) Shoppable Content / Gifted Reviews extensions
- F) API / Integration
- G) Something else — describe it -
What's your ecommerce platform? Shopify, Magento, VTEX, SAP Commerce, PrestaShop, custom, or other
-
What's your goal? Setting up for the first time, optimizing an existing setup, migrating from another tool, troubleshooting, or API integration
Step 2 — Route or answer directly
If the user's question is about general strategy rather than Skeepers-specific config, route them:
| Topic | Hand off |
|---|---|
| Review collection strategy across tools | "This is a review collection strategy question — run: /sales-customer-reviews {your question}" |
| Influencer marketing strategy | "This is a influencer marketing question — run: /sales-influencer-marketing {your question}" |
| Loyalty programs / brand advocacy | "This is a loyalty program strategy question — run: /sales-loyalty {your question}" |
| Email marketing for review requests | "This is an email marketing strategy question — run: /sales-email-marketing {your question}" |
| Checkout optimization with reviews | "This is a checkout optimization question — run: /sales-checkout {your question}" |
Otherwise, answer directly using the platform reference below.
Step 3 — Skeepers platform reference
Read references/platform-guide.md for the full reference — Verified Reviews (collection, display,
moderation, syndication, Gifted Reviews), Feedback Management (NPS/CSAT/CES surveys, deployment, AI
analysis), Influencer Marketing (100k+ creator community, campaign workflow, content licensing), Brand
Communities, the integrations table, and the API quick reference (OAuth 2.0 client-credentials, base URL,
endpoints, rate limits, cursor pagination, and the June 2026 legacy-API migration notice). Read
references/skeepers-api-reference.md for full API detail. Answer using only the relevant section — don't
dump the full reference.
Step 4 — Actionable guidance
Based on the user's module and goal, provide:
- Step-by-step setup instructions specific to their ecommerce platform
- Configuration recommendations (review delay timing, survey targeting, creator campaign settings)
- Widget customization guidance for their theme
- API integration code if they're building custom integrations
- Migration checklist if switching from another tool
Gotchas
> Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.
- No public pricing — all plans require a sales call. Business tier reportedly ~3K EUR/month. No free plan or free trial.
- Annual contracts — users report being locked into expensive annual commitments. Negotiate terms before signing.
- Creator pool skews European — the influencer community historically has more French/European creators. If targeting US audiences, verify creator availability in your niche before committing.
- Widget loading performance — test widget impact on Core Web Vitals. Heavy review carousels can slow page load on mobile.
- Gifted reviews transparency — gifted reviews must be clearly labeled. Skeepers tags them, but verify compliance with your market's regulations (FTC in US, ASA in UK).
- API migration deadline — legacy Product Reviews API deprecated June 2026. If you're on the old API, migrate to the Published API immediately.
- Feedback Management pricing separate — Feedback Management (NPS/CSAT) starts at ~15K EUR/year, separate from Verified Reviews pricing.
-
Review syndication requires retail partner agreements — syndication pushes your reviews to retailers, but retailers must accept them. This is a business relationship, not just a technical integration.
-
Self-improving: If you discover something not covered here, append it to
references/learnings.mdwith today's date.
Related skills
/sales-customer-reviews— Review collection strategy across all platforms (Skeepers, Yotpo, Judge.me, Bazaarvoice, Loox, Okendo). Install:npx skills add sales-skills/sales --skill sales-customer-reviews/sales-influencer-marketing— Influencer marketing strategy across platforms. Install:npx skills add sales-skills/sales --skill sales-influencer-marketing/sales-loyalty— Loyalty programs and customer advocacy. Install:npx skills add sales-skills/sales --skill sales-loyalty/sales-do— Not sure which skill to use? The router matches any sales objective to the right skill. Install:npx skills add sales-skills/sales --skill sales-do
Examples
Example 1: "I'm setting up Skeepers Verified Reviews on my Shopify store — how do I configure the review request emails and display widgets?"
→ Walk through Shopify app installation, order sync verification, review request delay configuration, widget placement via theme editor, and JSON-LD structured data setup for Google Rich Snippets.
Example 2: "I want to run a gifted review campaign with micro-influencers on Skeepers — how does the workflow work?"
→ Explain campaign brief creation, AI creator matching, product shipping logistics, content review/approval process, and how gifted reviews appear on product pages with transparency labels.
Example 3: "I need to migrate from the legacy Skeepers API to the new Published API — what's changed?"
→ Walk through OAuth 2.0 migration (from custom tokens to client credentials), new endpoint paths, parameter name changes (ref → product_variation_id, rate → review_rate), and cursor-based pagination replacing offset pagination.
Troubleshooting
Reviews not appearing on product pages
- Verify the Shopify app connector is active and order sync is running
- Check that the widget is placed in the correct theme section (some themes require manual placement)
- Confirm the product_variation_id matches between your store and Skeepers
- Check AI moderation queue — reviews may be pending moderation
Low review response rate
- Adjust the review request delay — 7-14 days post-delivery is optimal
- Enable in-email review forms so customers don't need to click through
- Add AI-suggested themes to prompt more detailed reviews
- Test SMS review requests alongside email for higher open rates
API returning 401 Unauthorized
- Verify client_id and client_secret are correct
- Check that the token hasn't expired (request a new one)
- Ensure the audience parameter is set to verified-reviews
- Confirm you're using the new OAuth 2.0 endpoint, not the deprecated auth method
每次回复品牌提示
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