Rapidr Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

1. What are you trying to do?
   - A) Get feedback out of Rapidr automatically — but there's no pull/REST API (you can't GET ideas/votes). Use Zapier realtime triggers, native integrations, or the voter CSV export instead.
   - B) Set up JWT SSO so board votes/posts attach to your real logged-in users (not anonymous)
   - C) Wire Rapidr into Slack / Intercom / Jira / HubSpot / Zapier (capture feedback, sync status, notify)
   - D) Embed the feedback/changelog widget or host the portal on a custom domain
   - E) Organize boards, custom statuses, the public roadmap, and ship a changelog
   - F) Decide Rapidr vs Canny/Frill/Productboard/Featurebase, or pick a plan (Startup / Business / Enterprise)

2. Code or no-code? Rapidr has no REST API, so "code" means JWT SSO (server-side token mint) + webhook receivers fed by Zapier; "no-code" means Zapier + native connectors.

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

Step 2 — Route or answer directly

When routing, give the exact command, e.g. "This is a strategy question — run: /sales-customer-feedback choose a product-feedback board tool".

Step 3 — Rapidr platform reference

Read references/platform-guide.md for the full reference — the Boards/Roadmap/Changelog/Widget module map (what's Zapier-automatable vs SSO vs UI-only), the integration surface (Slack /rapidr, Intercom, Jira, HubSpot, Zapier triggers/actions), pricing tiers + the SSO/segmentation plan gate, the data model, and quick-start recipes (push new ideas out via Zapier; identify a user with JWT SSO; embed the widget; export voters to CSV).

Read references/rapidr-api-reference.md for the integration surface — the "no public REST/pull API" reality and the four programmatic substitutes (JWT SSO, Zapier, native connectors, embeddable widget), the JWT SSO flow + a server-side token example, the Zapier trigger/action inventory, and a Gaps section noting which details (exact JWT claims, Zapier trigger names, webhook payloads) are JS-rendered and must be confirmed live/in-account.

Answer using only the relevant section. Don't dump the full reference.

Step 4 — Actionable guidance

Focus on the user's specific situation:

• There is no REST API — design around it. You cannot GET ideas, votes, or comments from Rapidr. To move feedback into your own system, use Zapier realtime triggers (new feedback/comment/vote → your app/CRM/Slack), the native Jira/HubSpot/Intercom syncs, or the manual voter CSV export. Don't promise an API pull — confirm any Zapier trigger names in the live Zap editor.
• Identify users with JWT SSO or feedback stays anonymous. Generate a Secret Key in Company Settings → SSO, mint a JWT server-side from the authenticated user, and redirect them to Rapidr's SSO endpoint with the token (a redirect query param returns them afterward). Use Rapidr's JWT debugger before going live. Keep the secret key server-side.
• Mind the SSO/segmentation plan cliff. SSO (SAML & JWT), user segmentation, and advanced integrations are Business ($199/mo) features — there's a steep jump from Startup ($49/mo). If you only need boards + roadmap + changelog + Slack/Zapier, Startup is enough; you pay the cliff specifically for SSO + segmentation.
• Slack is two-way. The /rapidr slash command captures feedback from inside Slack, and Rapidr pushes new-feedback/comment/vote notifications to a channel (filterable by board and event type). It's the fastest no-code intake + alerting path.
• Proxy voting beats lost feedback. When customers report feedback over support/sales, log it and vote on their behalf so demand is captured against the right idea — then merge duplicates to keep the signal clean.
• It's a feedback-board tool, not a VoC survey suite. Rapidr collects solicited board feedback + roadmap + changelog. For survey program strategy use /sales-customer-feedback; for mining unsolicited feedback across reviews/social use /sales-noisely.

If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.

Gotchas

> Best-effort from research (2026-06) — modules/pricing captured from rapidr.io (homepage, /pricing, /features, /integrations) and third-party reviews on this date; the detailed SSO/JWT docs page is JS-rendered. Re-verify plan gates and SSO claim names in-account before relying on them.

1. No public REST/pull API. A G2 reviewer states plainly that Rapidr doesn't offer an API, and the docs only cover SSO + native connectors + Zapier. You cannot GET ideas/votes/comments. Treat Zapier triggers + the CSV voter export as your only read paths.
2. SSO is plan-gated to Business ($199/mo). Both SAML and JWT SSO sit on Business+ — on Startup, board activity is anonymous unless users self-identify by email. Don't architect an SSO flow for a Startup-plan customer without flagging the upgrade.
3. No free tier. Only a 14-day trial (no card). Budget the $49 Startup minimum from day one — unlike Frill/Upvoty/UserJot which have free or sub-$25 entry.
4. Several headline features are "Coming Soon." MRR/priority filters, roadmap prioritization scoring, the embeddable roadmap widget, changelog reactions, and the email digest were marked Coming Soon at research time. Verify availability before promising them.
5. Zapier trigger/action names are unconfirmed. Rapidr advertises "realtime triggers" + create/update-record actions but doesn't publish the exact trigger names. Confirm them in the live Zap editor; don't hard-code a trigger that may not exist.
6. JWT SSO claim names + algorithm are JS-rendered. The rapidr.io/docs/sso/ page didn't render server-side. The flow (secret key → mint JWT from name/email → redirect with token → debugger) is confirmed, but exact claim keys and the signing algorithm must be read from the in-account developer docs.

Related skills

• /sales-customer-feedback — Voice-of-customer / survey program strategy across tools (Rapidr is one feedback-board option) — program design, metric choice, tool selection. Install: npx skills add sales-skills/sales --skill sales-customer-feedback -a claude-code
• /sales-feedbear — The closest like-for-like: a no-pull-API budget feedback board (webhooks/JWT SSO/Zapier only) — useful contrast since FeedBear has outbound webhooks where Rapidr leans on Zapier. Install: npx skills add sales-skills/sales --skill sales-feedbear -a claude-code
• /sales-frill — Affordable feedback-board competitor that does ship a REST API + HMAC-SHA256-signed webhooks — the pick when programmatic reads are the deciding factor. Install: npx skills add sales-skills/sales --skill sales-frill -a claude-code
• /sales-userjot — AI-first feedback board with a REST API + MCP server + no-per-seat pricing and a free tier — contrast on price and API access. Install: npx skills add sales-skills/sales --skill sales-userjot -a claude-code
• /sales-sleekplan — AI feedback suite (auto-categorization + MCP server) with a REST API + JWT SSO — contrast when you want AI triage plus an API. Install: npx skills add sales-skills/sales --skill sales-sleekplan -a claude-code
• /sales-featureos — FeatureOS (formerly Hellonext) feedback boards + roadmap + changelog + knowledge base; REST API v3, OAuth apps, auto-disabling webhooks. Install: npx skills add sales-skills/sales --skill sales-featureos -a claude-code
• /sales-noisely — AI aggregation of unsolicited feedback across reviews/social/support (complement: Rapidr = solicited boards, Noisely = unsolicited mining). Install: npx skills add sales-skills/sales --skill sales-noisely -a claude-code
• /sales-integration — Connecting Rapidr to a CRM/PM tool via Zapier/native connectors. Install: npx skills add sales-skills/sales --skill sales-integration -a claude-code
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

Example 1: "Rapidr has no API — how do I get new feedback into our own system?" (developer/automation)

User says: "I want every new feature request in Rapidr to land in our internal tool automatically, but I can't find an API."
Skill does: Confirms Rapidr has no public REST/pull API — you cannot GET ideas/votes. Lays out the substitutes: a Zapier Zap on Rapidr's realtime "new feedback" trigger → an action into your tool (confirm the exact trigger name in the live Zap editor), the native Jira/HubSpot syncs if you live there, Slack notifications via the /rapidr integration, or the manual voter CSV export for a one-off pull. Flags that ongoing sync must be push-based (Zapier), not a polled API read.
Result: A working push-based intake plan with the no-API constraint made explicit.

Example 2: "Votes on our board are all anonymous — tie them to real users" (developer/automation)

User says: "Feedback on our Rapidr portal shows up without names. How do I attach it to our logged-in accounts?"
Skill does: Walks the JWT SSO flow — generate a Secret Key in Company Settings → SSO, mint a JWT server-side from the authenticated user (name + email) on a login redirect page, redirect the user to Rapidr's SSO endpoint with the token (honoring the redirect query param), and validate with Rapidr's JWT debugger before enabling. Notes the secret stays server-side, that enabling SSO disables other login methods, and that SSO is a Business-plan ($199/mo) feature — on Startup, identification is email-only.
Result: A correct SSO setup with the plan-gate caveat surfaced.

Example 3: Rapidr vs Frill vs Canny — which board, and what do the plans cost?

User says: "Small SaaS picking a feedback + roadmap + changelog tool — Rapidr, Frill, or Canny? And is there an API?"
Skill does: Frames the tradeoff — Rapidr ($49 Startup / $199 Business, no free tier) is a polished Canny alternative with boards + roadmap + changelog + segmentation but no REST API (Zapier/SSO/native only); Frill (~$25) is cheaper and ships a REST API + signed webhooks; Canny (~$400) is the pricier enterprise option. Recommends by whether programmatic reads matter (→ Frill/UserJot) vs no-code intake being enough (→ Rapidr), flags Rapidr's SSO/segmentation cliff at $199, and routes broader selection: "run: /sales-customer-feedback choose a product-feedback board tool".
Result: A price-, API-, and plan-gate-grounded board-tool choice.

Troubleshooting

I can't find Rapidr's API to pull our feedback

Symptom: You want to read ideas/votes programmatically but there's no API reference.
Cause: Rapidr does not publish a public REST/pull API — third-party reviews confirm "no API." The programmatic surface is push/identify only.
Solution: Use Zapier realtime triggers (new feedback/comment/vote → your app — confirm trigger names live), the native Jira/HubSpot/Intercom syncs, Slack notifications, or the voter CSV export for one-off pulls. If a true API is a hard requirement, evaluate /sales-frill or /sales-userjot instead.

My SSO/JWT login isn't available or board activity is still anonymous

Symptom: You can't set up SSO, or votes/posts stay anonymous after building a JWT flow.
Cause: SSO (SAML & JWT) is gated to the Business plan ($199/mo) — it isn't available on Startup. Or the JWT redirect/secret key isn't configured correctly.
Solution: Confirm the account is on Business+, generate the Secret Key in Company Settings → SSO, mint the JWT server-side, and redirect to the SSO endpoint with the token; validate with the JWT debugger first. Note enabling SSO disables other auth methods. Confirm exact claim names/algorithm in the in-account developer docs (the public docs page is JS-rendered).

Pricing feels steep for what we get

Symptom: "$49 is fine but jumping to $199 just for SSO/segmentation hurts," or "pricey for a non-multi-tenant product" (a real G2 complaint).
Cause: Rapidr's value-unlocking features (SSO, user segmentation, advanced integrations, remove branding) all live on Business ($199/mo) with no middle tier, and there's no free plan.
Solution: Stay on Startup ($49/mo) if you only need boards + roadmap + changelog + Slack/Zapier; only move to Business when you genuinely need SSO or segmentation. If budget is the deciding factor, compare cheaper boards (/sales-frill ~$25, /sales-userjot free tier) via /sales-customer-feedback.

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