Otter.ai Platform Help
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
-
What are you trying to do?
- A) Set up OtterPilot for my meetings (auto-join, calendar, recording)
- B) Fix transcription quality (accuracy, speakers, noise)
- C) Connect Otter to other tools (CRM, Slack, Zapier, S3)
- D) Evaluate Otter plans / understand pricing limits
- E) Use the API or webhooks (Enterprise)
- F) Set up AI Chat or workflows
- G) Something else -
Which Otter plan are you on?
- A) Free
- B) Pro
- C) Business
- D) Enterprise
- E) Not sure / evaluating -
Which meeting platform?
- A) Zoom
- B) Google Meet
- C) Microsoft Teams
- D) Multiple
- E) In-person / phone (using app recording)
Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.
Step 2 — Route or answer directly
| Problem domain | Route to |
|---|---|
| Comparing Otter vs Fathom vs Fireflies vs others | /sales-note-taker {user's question} |
| Reviewing a specific call for coaching/scoring | /sales-call-review {user's question} |
| Building a coaching program | /sales-coaching {user's question} |
| General CRM/tool integration patterns (Zapier, webhooks, iPaaS) | /sales-integration {user's question} |
| Salesloft Conversations config | /sales-salesloft {user's question} |
Otherwise, answer directly below.
Step 3 — Otter.ai platform reference
Read references/platform-guide.md for the full platform reference — modules, pricing, integrations, data model, workflows.
Answer the user's question using only the relevant section. Don't dump the full reference.
Step 4 — Actionable guidance
You no longer need the platform guide — focus on the user's specific situation.
For transcription quality issues:
1. Check audio setup first — external mic > laptop mic, quiet room, stable internet
2. Enable speaker identification in settings and train it with voice samples
3. For accents: speak slightly slower, avoid crosstalk, consider supplementing with manual edits
4. Review and correct speaker labels post-meeting to train the model
For integration questions:
1. If not on Enterprise: Zapier is the primary integration path — connect to 8,000+ apps
2. If on Enterprise: use native CRM integrations (HubSpot, Salesforce, Dynamics, Zoho) + API + Workspace Webhooks
3. For data warehouse: Enterprise API → S3/Snowflake, or Zapier → Airtable/Google Sheets as lightweight alternative
For plan evaluation:
1. Calculate monthly meeting hours to check against minute limits (Free: 300, Pro: 1,200, Business: unlimited)
2. Check if you need features gated to higher tiers (API = Enterprise, concurrent meetings = Business, HIPAA = Enterprise)
3. Compare against alternatives if CRM depth or coaching features matter — Otter is thinnest on both
If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.
Gotchas
> Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.
- API is Enterprise-only and in beta. Don't plan a production integration on Otter's API unless you've confirmed Enterprise access and talked to your account manager. Zapier is the safer path for Pro/Business.
- Free tier caps at 300 min/month and 25 conversations. A team of 5 with 3 meetings/day burns through this in a week. Pro's 1,200 min/month is also tight for active teams.
- 90-min per-meeting cap on Pro. Long strategy sessions or all-hands will get cut off. Business tier raises this to 4 hours.
- Only 4 languages supported as of 2026. If your team works across languages, Otter will miss non-English speakers entirely.
- Speaker diarization degrades with 3+ speakers. Two-person calls are fine; larger meetings often produce "Unknown Speaker" segments or misattributions.
- AI Chat queries are capped per plan. Free: 20/month, Pro: 50/month, Business: 200/month. Heavy users hit this fast.
- OtterPilot bot visibility varies by meeting platform. Some participants see "Otter.ai" join as a participant, which can be awkward in external calls. Desktop app recording is invisible but only works on Mac/Windows.
- Class action lawsuit (2026). Otter faces litigation around recording consent practices. Check your org's recording consent policies before deploying OtterPilot to external meetings.
Related skills
/sales-note-taker— Compare AI note-takers (Fathom vs Fireflies vs Avoma vs Gong vs Otter vs Fellow vs Grain vs Sembly vs Read.ai), architect transcript integration pipelines/sales-fathom— Fathom platform help (REST API, webhooks, OAuth, SDKs, MCP)/sales-fireflies— Fireflies.ai platform help (GraphQL API, webhooks, AskFred, MCP)/sales-avoma— Avoma platform help (REST API, scorecards, Lead Router)/sales-gong— Gong platform help (Revenue AI OS, Smart Trackers, coaching)/sales-call-review— Review a specific sales call for coaching/sales-integration— General CRM/tool integration patterns/sales-do— Not sure which skill to use? The router matches any sales objective to the right skill. Install:npx skills add sales-skills/sales --skill sales-do
Examples
Example 1: "My transcripts are a mess — speakers keep getting mixed up"
Skill does:
1. Asks which plan and meeting platform
2. Checks if speaker identification is enabled and trained
3. Recommends: enable speaker ID, train voices (Settings → Speaker Identification), reduce crosstalk, use external mic, post-meeting corrections to improve future accuracy
4. Notes that 3+ speaker meetings are a known weak spot — consider Fireflies or Fathom if multi-speaker accuracy is critical
Example 2: "I want to send meeting summaries to Slack and HubSpot automatically"
Skill does:
1. Checks plan — if Pro/Business, recommends Zapier path (Otter trigger → Slack action + HubSpot action)
2. If Enterprise, recommends native HubSpot integration + Zapier for Slack (or native Slack integration)
3. Walks through Zapier setup: trigger = "Meeting Recording Finished", actions = post summary to Slack channel + create HubSpot activity
4. Notes that native CRM integrations (HubSpot, Salesforce) push Sales Insights automatically on Enterprise
Example 3: "Should I upgrade from Pro to Business?"
Skill does:
1. Checks current usage — monthly minutes (Pro caps at 1,200), per-meeting length (Pro caps at 90 min), concurrent meeting needs
2. Reviews Business-tier features: unlimited minutes, 4hr/meeting, 3 concurrent, custom AI workflows, admin analytics
3. Compares price jump ($16.99 → $30/mo per user)
4. If the real need is API access, notes that requires Enterprise (not Business)
Troubleshooting
Transcription accuracy dropping below 85%
Symptom: Transcript is gibberish or missing large chunks
Cause: Poor audio quality, heavy accents, background noise, or multiple speakers talking over each other
Solution: Use external mic (not laptop mic), ensure stable internet (≥5 Mbps up), reduce background noise, ask participants to mute when not speaking. For accents, slightly slower speech helps. Post-meeting, correct errors — Otter learns from corrections over time.
OtterPilot not joining meetings
Symptom: Bot doesn't appear in the meeting or joins late
Cause: Calendar integration disconnected, meeting link format not recognized, or meeting platform blocking bots
Solution: Check Settings → Calendar to verify Google/Outlook calendar is connected and auto-join is enabled. Ensure the calendar event has a valid Zoom/Meet/Teams join link (not a phone-only dial-in). Some orgs block external bots — check with meeting host's IT. If persistent, use the desktop app to record locally instead.
Running out of monthly minutes mid-month
Symptom: Otter stops transcribing before month end
Cause: Free (300 min) and Pro (1,200 min) have hard caps that don't roll over
Solution: Check usage in Settings → Subscription. If consistently hitting limits: skip recording internal/low-value meetings, use the desktop app (which may use in-app minutes differently), or upgrade to Business (unlimited). Minutes reset on billing date, not calendar month.
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