Moosend Platform Help

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Ask the user:

1. What are you trying to do?
   - A) Set up or fix an email campaign (broadcast)
   - B) Build or debug an automation workflow
   - C) Create or optimize a landing page or form
   - D) Manage subscribers, segments, or mailing lists
   - E) Integrate Moosend with another tool (API, Zapier, ecommerce)
   - F) Migrate to Moosend from another ESP
   - G) Other — describe it

2. What Moosend plan are you on?
   - 30-day trial, Pro ($7/mo), Moosend+ (custom), Enterprise (custom)

3. What's your list size and sending pattern?
   - Approximate subscriber count
   - Send frequency (daily, weekly, monthly)

Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.

Step 2 — Route or answer directly

When routing, provide the exact command: "This is a {domain} question — run: /sales-{skill} {user's original question}"

If the question is Moosend-specific, continue to Step 3.

Step 3 — Moosend platform reference

Read references/platform-guide.md for the full platform reference — capabilities, pricing, data model, integration recipes, code examples.

Answer the user's question using only the relevant section. Don't dump the full reference.

Step 4 — Actionable guidance

Focus on the user's specific situation. Reasonable defaults:

• New to Moosend: Start with a mailing list, import subscribers, create a campaign, then build automations
• Migration: Export from old ESP, import via CSV, rebuild automations using Moosend's visual workflow builder
• API integration: Use the v3 REST API with API key as query param — start with list/subscriber endpoints
• Ecommerce: Connect your store, enable product recommendations, set up cart abandonment automation

If you discover a gotcha or workaround not in references/learnings.md, append it there.

Gotchas

> Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.

1. API key goes in the query string, not a header. Every Moosend API call appends ?apikey=YOUR_KEY to the URL. If you put it in an Authorization header, you'll get 401s.
2. No free plan — only a 30-day trial. After the trial expires, you must subscribe to Pro or higher. Unlike Mailchimp or MailerLite, there's no permanent free tier.
3. Landing pages and forms are Pro-only. The trial includes them, but they disappear if you don't convert to a paid plan.
4. Automation triggers can't be changed after creation. If you pick the wrong trigger event, you have to recreate the entire automation from scratch.
5. Product recommendations require ecommerce tracking JS. The AI recommendations won't populate unless you've installed the Moosend website tracking snippet on your store.
6. Moosend was acquired by Sitecore in 2021. Enterprise features may be gated behind Sitecore bundles. The standalone Pro plan remains available for small teams.

Related skills

• /sales-email-marketing — Cross-platform email marketing strategy (broadcasts, sequences, segmentation, automation)
• /sales-deliverability — SPF, DKIM, DMARC, domain warm-up, and inbox placement
• /sales-audience-growth — Growing your email list (lead magnets, forms, referral programs)
• /sales-newsletter — Newsletter monetization (paid subscriptions, sponsorships)
• /sales-integration — Connecting tools to CRMs and other systems
• /sales-sms-marketing — SMS marketing strategy and compliance
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do

Examples

Example 1: Cart abandonment automation not sending

User: "I set up a cart abandonment automation in Moosend but nobody's receiving the emails even though I see abandoned carts in my Shopify."

What the skill does: Checks whether the Moosend website tracking JS is installed on the Shopify store, verifies the automation trigger is set to "Cart abandoned" (not "Product viewed"), confirms the delay timing, and ensures the mailing list connected to the automation has the right subscribers. Walks through the ecommerce integration setup in Moosend.

Example 2: Bulk subscriber import via API

User: "How do I use the Moosend API to import 50,000 subscribers from a CSV into a new mailing list?"

What the skill does: Reads references/platform-guide.md for the API recipes. Shows how to create a mailing list via POST /v3/lists/create.json, then use POST /v3/subscribers/{list_id}/subscribe.json for individual adds or POST /v3/subscribers/{list_id}/subscribe_many.json for bulk. Includes Python code that respects the per-resource rate limits (subscribe_many is capped at 2 calls / 10s) with error handling.

Example 3: Comparing Moosend to MailerLite

User: "Should I use Moosend or MailerLite for my 5,000-subscriber newsletter?"

What the skill does: Reads the platform guide for Moosend's pricing and capabilities, then compares key differences: Moosend Pro at $7/mo (500 subs, scales by list size) vs MailerLite's free plan (1,000 subs). Notes Moosend's unlimited sends on all plans vs MailerLite's 12,000/mo free limit. Highlights Moosend's ecommerce AI recommendations as a differentiator, MailerLite's free tier advantage for bootstrapping.

Troubleshooting

"My Moosend automation isn't triggering"

• Verify the trigger event matches what you expect (e.g., "Subscription to list" vs "Any campaign opened")
• Check that the mailing list connected to the automation actually has subscribers
• Ensure the automation is set to Active (draft automations don't fire)
• If using ecommerce triggers (cart abandoned, product purchased), verify the Moosend tracking JS is installed and firing events
• Automation triggers cannot be changed after creation — if the trigger is wrong, recreate the automation

"Moosend API returns 401 or empty responses"

• API key must be a query parameter: ?apikey=YOUR_KEY, not in the Authorization header
• Check that the API key hasn't been regenerated (old keys stop working immediately)
• For campaign endpoints, the mailing list ID must be valid — use GET /v3/lists.json?apikey=KEY to list all mailing lists first
• Rate limits ARE published per-resource (e.g. add subscriber 10/10s, subscribe_many 2/10s, unsubscribe 20/10s, transactional send 6/1s); a 429 returns {"Code":429,"Error":"RATE-LIMITING"} — back off and respect the per-endpoint cap rather than hammering

"Subscribers not importing or segments not updating"

• CSV imports require at minimum an email column — Moosend auto-maps if the header is "Email"
• Custom fields must be created in Moosend before importing data that references them
• Segments update in near-real-time but can lag a few minutes for large lists
• Duplicate emails within the same mailing list are silently ignored — check if subscribers already exist

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