Logome Platform Help

Logome is an AI logo maker and brand-kit generator in the budget logo cluster. The flow is cluster standard
— business name → industry → style → palette → concepts in under a minute → editor → download — plus the usual
brand kit (cards, email signatures, social assets, flyers, invoices, website templates).

Two things make Logome answer differently from Looka / Brandmark / LogoAI / Turbologo, and both are money
questions, not design questions. Those peers sell a one-time pack; Logome bills a recurring subscription
for what most buyers need once — which is what its complaint cluster is about. And as of the 2026-07 research
its marketing site is unpublished (www.logome.ai and every path under it return a Webflow 404) while
app.logome.ai and its billing backend keep running — so no Logome-published price, terms, or refund policy
can be read, and third-party figures conflict three ways. Logome is UI-only — no API (Step 4). A logo is
downstream of a locked name, downstream of a validated idea — validate and name first.

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge. Ask only what you can't
infer:

1. What do you need from Logome? (A) generate or edit a logo / brand kit; (B) billing — a charge,
   renewal, cancellation or refund; (C) pricing — a figure that doesn't match, or which tier to buy;
   (D) is Logome still alive? — the site 404s, support is silent, files won't download; (E) rights —
   commercial use, ownership, trademark; (F) file formats and exports (transparency, vector, print);
   (G) integrate or automate ("API", bulk generation — see Step 4).
2. Have you already paid, or are you deciding? This splits the whole answer: a paid user needs the
   cancellation and evidence steps today; an unpaid user needs the one-time-vs-subscription comparison first.
3. Do you need this logo once, or ongoing brand assets? Decides whether a subscription tool fits at all.

Skip-ahead: a name (not a logo) → /sales-namelix; a cross-tool comparison or the validate-first method →
/sales-idea-validation — route in Step 2.

Step 2 — Route or answer directly

When routing, give the exact command: "This is a {domain} question — run: /sales-namelix {original question}"
Otherwise, answer Logome-specific questions using Step 3.

Step 3 — Logome platform reference

Read references/platform-guide.md for the full reference — the generation flow and every module with its
automation tag; the generate-free / download-paid money model; the three conflicting pricing tables side by side
with sources; file-format and transparency gates; the billing-complaint pattern and cancellation evidence
checklist; and the site-outage evidence. Read references/logome-api-reference.md for the probe evidence
that no public API exists, what api.logome.ai is, and what to do instead. Answer from the relevant section
only — don't dump the full reference.

Step 4 — Actionable guidance

Best-effort from research (2026-07)

• Lead with the subscription shape whenever someone is about to buy — the single most consequential fact.
  Logome's peers (Looka, Brandmark, LogoAI, Turbologo) sell a one-time pack; Logome charges recurring
  for an asset most founders need once. Say this before discussing tiers: for a logo and nothing else a one-time
  competitor is the structurally better fit, and every billing complaint below follows from the recurring model.
• Never quote a single Logome price as fact — the published sources contradict each other and the vendor's own
  page is unreachable. Reviewers give $29 / $99 / $199 per month (hackceleration, dupple), directories give
  $19 / $49 / $99 (Tekpon, Techjockey) — variously called monthly, annual-equivalent, or one-time — and
  Logome's own blog reportedly listed $5 / $9 / $29. Present the range, name the disagreement, and send the
  user to the checkout screen as the only authority on amount, currency, and billing period.
• Tell any user checking whether Logome is dead that the marketing site is down but the product is running —
  and show the evidence. Probed 2026-07-29: logome.ai, www.logome.ai and every path (/pricing,
  /reviews, /affiliates, /privacy-policy — all still search-indexed) return an identical 906-byte
  Webflow 404 shell; DNS points at cdn.webflow.com, so the project is unpublished, not the domain expired
  (registered through 2027). Meanwhile app.logome.ai serves a live React/Vite SPA and api.logome.ai is
  a live AWS load balancer. Practical read: you can still be billed while you cannot read the terms you're
  being billed under — privacy policy, terms and refund pages all sit inside the unpublished site. So tell
  anyone paying today to screenshot the checkout page, the plan description, and the confirmation email, the
  only record of what was agreed, and never paraphrase Logome's refund or licence terms as if verified.
• Do not treat the 4.9/5 Trustpilot score as a clean bill of health — surface the complaint cluster
  explicitly. The listing shows 4.9/5 across ~419 reviews (98% five-star), yet carries detailed reports of
  charges continuing after cancellation, auto-renewal toggles disabled so users could not stop payment,
  refunds refused even on unused accounts, and requests for the company's legal registration and address
  ignored — reviewers invoking EU/UK consumer law. An aggregate collected at the moment of logo delight doesn't
  describe renewal a month later. Give both numbers, never the 4.9 alone.
• When someone reports being charged after cancelling, give the payment-side escalation, not just "contact
  support." In order: (1) capture evidence — cancellation confirmation, dated screenshots of the subscription
  settings including a greyed-out auto-renew toggle, and the charge lines; (2) cancel at the card or PayPal
  level so no further payment can be taken; (3) open a chargeback on the unauthorised renewals; (4) in the
  UK/EU, cite the consumer-rights instrument in writing. Support has reportedly acknowledged cancellation
  problems while still refusing refunds, so waiting on it is not a plan. The operator is also named
  inconsistently — Innovation Labs Inc (SourceForge, and the delisted Shopify app) vs Logome Inc
  (Tekpon) — so with the legal pages offline, the card issuer holds the only reliable merchant record.
• Check the transparency and vector gate before letting anyone buy the cheapest tier. Every source agrees the
  Basic tier is a single logo file with no transparent background; transparency starts at Premium. Vector
  (SVG/EPS) is what print shops, packaging and print-on-demand require — confirm at checkout that the tier
  includes it, since a raster-only pack fails the print job it was bought for.
• Warn about AI-rendered text on the mark and tell the user to proof it letter by letter. Reviewers report
  misspelled or mangled characters in the business name inside the logo image — invisible at thumbnail size,
  fatal on signage. Read the name character by character at 100% before downloading; a download may
  foreclose a refund.
• There is NO Logome API — do not invent endpoints, auth, or SDKs. No REST/GraphQL, webhooks, Zapier/Make/
  n8n, SDKs, MCP server, or white-label programme. api.logome.ai exists but is the app's private backend:
  probed 2026-07-29, /openapi.json, /swagger.json, /redoc, /docs/, /graphql, /api/v1, /v1/plans
  and /api/plans all return an identical 179-byte 404, and neither docs. nor developers. resolves; the
  Shopify app is delisted. Generation is human-in-the-loop UI only. When asked to automate, redirect
  rather than stopping there — use an image-generation API with downstream vectorization for bulk marks, and
  don't build a pipeline on a vendor whose terms you currently cannot read.

Related skills

• /sales-namelix — Generate and lock the business name first (a logo is the hand-off from the name)
• /sales-looka — The one-time-purchase peer to reach for when the user needs a logo once, not a subscription
• /sales-brandmark — Another one-time-payment alternative in the same budget cluster
• /sales-produkto — Peer that also gates downloads behind payment, with published (if contradictory) terms
• /sales-canva — Free logo maker plus the wider marketing/social creative once the brand exists
• /sales-print-on-demand — Check accepted artwork formats before putting the mark on merch
• /sales-idea-validation — The validate-before-branding method and the wider logo-tool landscape
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

Example 1: "Logome keeps charging me after I cancelled"

User says: "I cancelled Logome two months ago and they've billed me twice since. The auto-renew switch is greyed out and support won't refund me."
Skill does: Confirms this is the platform's documented complaint pattern, not a one-off — Trustpilot
carries repeated reports of charges after cancellation, disabled auto-renew toggles, and refused refunds, even
while the headline score is 4.9/5. Gives the payment-side escalation in order: capture the cancellation
confirmation and dated screenshots of the greyed-out toggle and the charge lines; cancel at the card or PayPal
level so no further payment can be taken; open a chargeback on the unauthorised renewals; and in the UK/EU
cite the Consumer Rights Act / Consumer Rights Directive in writing. Notes the legal and refund pages are
unreachable so there's no published policy to quote back, and the operator is named inconsistently
(Innovation Labs Inc vs Logome Inc) — making the card issuer, which holds the merchant of record, the
more reliable counterparty than support.
Result: The user stops the bleeding at the payment level and has an evidenced dispute, not an open ticket.

Example 2: "Is $19 or $29 the real Logome price — and is it even still running?" (pricing / references)

User says: "One review says Logome starts at $19/month, another says $29. And logome.ai just gives me a 404 — have they shut down?"
Skill does: Answers both halves. On liveness: the marketing site is unpublished, the product is not dead
— every www.logome.ai path returns an identical 906-byte Webflow 404 and DNS points at cdn.webflow.com,
while app.logome.ai serves a live app and api.logome.ai is a live backend, Stripe billing still
wired in. On price: refuses to pick a figure, because the sources disagree — $29/$99/$199 (reviewers),
$19/$49/$99 (directories), a reported $5/$9/$29 on Logome's blog — and disagree on whether those are
monthly, annual-equivalent, or one-time. Sends the user to the checkout screen as the only authority, tells
them to screenshot it, and flags the bigger point: Logome bills recurring where Looka/Brandmark/LogoAI charge
once, so for a single logo the tier comparison is the wrong comparison.
Result: The user stops chasing a phantom price and reconsiders the pricing model rather than the tier.

Example 3: "How do I call the Logome API to generate logos for my clients?" (developer/automation)

User says: "I onboard about 15 small businesses a quarter. Can I script Logome to generate a logo and brand kit per client? I can see api.logome.ai responding."
Skill does: States there is no public Logome API — no REST/GraphQL, webhooks, Zapier/Make/n8n, SDKs, or
MCP server — and explains what the user is seeing: api.logome.ai is the app's private backend, not a
developer surface. Shows the evidence rather than asserting it: /openapi.json, /swagger.json, /redoc,
/docs/, /graphql, /api/v1, /v1/plans and /api/plans all return an identical 179-byte 404, neither
docs. nor developers. resolves, the Shopify app is delisted, and review sites independently record no API
or integrations. Invents no endpoints, base URLs, auth schemes, or SDK names. Gives the real path — an
image-generation API with downstream vectorization — plus the diligence point: with the licence pages
offline, a multi-client pipeline would rest on rights nobody can currently read.
Result: The user stops hunting a nonexistent API and avoids anchoring client deliverables on unreadable terms.

Troubleshooting

"logome.ai returns a 404 — is the company gone?"

Symptom: The homepage, pricing page, or a link from a review returns "404 — Page not found," even though
search results still list those pages.
Cause: The Webflow-hosted marketing site is unpublished, not the business wound down. Probed 2026-07-29:
logome.ai, www.logome.ai, /pricing, /reviews, /affiliates and /privacy-policy all return the same
906-byte Webflow error shell; DNS resolves to cdn.webflow.com and the domain is registered through 2027.
The product is running — app.logome.ai serves a live React/Vite SPA and api.logome.ai is a live AWS load
balancer with Stripe billing in the client bundle. The Shopify app is separately delisted.
Solution: Reach the product at app.logome.ai, not the marketing domain. Treat the outage as a
buyer-risk signal, not proof of death: billing keeps running while the terms and refund policy are
unreadable. With an active subscription, download every logo and brand file now (PNG, SVG, PDF, EPS as your
tier allows), save the checkout and invoice records, and decide whether to keep paying a vendor whose published
terms you cannot retrieve.

"The logo I generated has my business name spelled wrong"

Symptom: The mark contains a misspelled, duplicated, or mangled character in the brand name, often noticed only after download or at large print size.
Cause: Concepts are AI-image-generated, and text rendering is that approach's known weak point — reviewers
report character errors in the name inside the logo image, easy to miss at thumbnail size in the picker.
Solution: Zoom to 100% and read the name character by character before downloading, since downloading
may foreclose any refund claim. If the text is wrong, regenerate or fix it in the editor — generation is
unlimited and free, so only the download costs anything. For signage or packaging, set the name as live editable
text in a vector file rather than trusting AI-rendered lettering.

"I bought the cheapest plan and the logo has a white box behind it"

Symptom: The downloaded file shows a solid background instead of transparency, or a print shop rejects it
for not being vector.
Cause: Every source agrees the Basic tier is a single logo file with no transparent background;
transparency starts at Premium. Vector (SVG/EPS) availability varies by tier and can't currently be confirmed
against a vendor page.
Solution: Before paying, confirm on the checkout screen that the tier lists both transparent files and
the vector formats you need — screenshot it, since there is no published tier table to appeal to. If you already
bought Basic and need print output, weigh upgrading against a one-time logo from a peer (/sales-looka,
/sales-brandmark) that publishes its formats, rather than adding months of subscription for a single file.

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