HappyScribe Platform Help
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
-
What's your primary goal?
- A) Transcribe audio/video files (batch transcription)
- B) Generate subtitles/captions for video
- C) Translate transcripts or subtitles into other languages
- D) Order human transcription for high-accuracy needs
- E) Integrate HappyScribe API into a pipeline
- F) Compare HappyScribe to alternatives for my use case
- G) Troubleshoot a specific issue (accuracy, editor, exports) -
What type of content are you transcribing?
- A) Meetings / calls
- B) Interviews / podcasts
- C) Legal / compliance recordings
- D) Media production (film, TV, marketing videos)
- E) Research / academic
- F) Mixed / high volume -
What plan are you on (or considering)?
- A) Free trial (10 min)
- B) Basic ($17/mo — 120 AI minutes)
- C) Pro ($29/mo — 600 AI minutes)
- D) Business ($89/mo — 6,000 AI minutes)
- E) Enterprise (custom)
- F) Not sure yet
Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.
Step 2 — Route or answer directly
| Problem domain | Route to |
|---|---|
| Choosing a live meeting recorder or note-taker | /sales-note-taker {user's question} |
| Building a coaching program from call recordings | /sales-coaching {user's question} |
| General CRM-to-tool integration (Zapier, webhooks, iPaaS) | /sales-integration {user's question} |
| Comparing batch transcription tools broadly | /sales-note-taker {user's question} |
When routing, provide the exact command: "This is a {problem domain} question — run: /sales-{skill} {user's original question}"
Otherwise, answer directly below.
Step 3 — HappyScribe platform reference
Read references/platform-guide.md for the full platform reference — modules, pricing, integrations, data model, workflows.
If the question involves the API, also read references/happyscribe-api-reference.md.
Answer the user's question using only the relevant section. Don't dump the full reference.
Step 4 — Actionable guidance
You no longer need the platform guide — focus on the user's specific situation.
Plan selection framework:
- One-off or light use (<2 hrs/mo) → Basic ($17/mo for 120 min, or $8.50/mo annual)
- Regular transcription (up to 10 hrs/mo) → Pro ($29/mo for 600 min, 3 seats included)
- High-volume production (up to 100 hrs/mo) → Business ($89/mo for 6,000 min, 5 seats, style guides)
- Overflow credits: $0.20/min ($12/hr) once monthly allotment is exhausted
- Human transcription: priced per language, from ~€1.75/min for English/Spanish; more for other languages (French ~€2.50/min, German ~€3.00/min) — ordered separately from the subscription
AI vs Human decision:
- AI (85% accuracy) → drafts, internal use, content with clear audio and common accents
- Human (99% accuracy, priced per language from ~€1.75/min English) → legal, broadcast, publication, heavy accents, poor audio quality
Accuracy optimization:
1. Upload highest quality audio (minimize background noise, crosstalk)
2. Use custom glossaries (Business+) for domain-specific terms
3. Use style guides for formatting consistency across team projects
4. Review speaker labels after transcription — diarization is imperfect
If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.
Gotchas
> Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.
- No live/real-time transcription. HappyScribe is upload-only — it does not join meetings or capture audio live. For live transcription, use Fathom, Fireflies, or Otter.
- 85% AI accuracy requires manual cleanup. Expect significant corrections with background noise, multiple speakers, or strong accents. Budget editor time into your workflow.
- Free trial is 10 minutes total, not recurring. Exports are watermarked on free tier. You cannot evaluate properly without paying.
- Pricing can change suddenly. Multiple users report unexpected price increases. Lock in annual billing to protect your rate.
- Style guides are Business-only. Teams needing formatting consistency across projects must be on Business ($89/mo) or Enterprise.
- API rate limit is 200 req/hour (on the transcription-creation endpoint, per user). Lower than most transcription APIs — queue requests and cache responses for high-volume pipelines. Contact sales to raise it.
- Editor can lose unsaved work. Some users report page refresh bugs that wipe edits. Save frequently and export drafts.
- Human transcription is billed separately and priced per language. The cost (from ~€1.75/min for English, higher for other languages) is on top of your subscription fee, not instead of it. Human subtitles/translation cost more again.
Related skills
/sales-note-taker— Comparing AI meeting note-takers and conversation intelligence platforms (Fathom, Fireflies, Gong, etc.). HappyScribe is a batch transcription option, not a live meeting tool./sales-sonix— Sonix platform help (closest competitor — batch AI transcription, 53+ languages, REST API, SOC 2/HIPAA)/sales-integration— General tool integration patterns (Zapier, webhooks, iPaaS)/sales-do— Not sure which skill to use? The router matches any sales objective to the right skill. Install:npx skills add sales-skills/sales --skill sales-do
Examples
Example 1: Choosing HappyScribe vs Sonix for subtitle production
User says: "I produce marketing videos in 5 languages and need subtitles. Should I use HappyScribe or Sonix?"
Skill does:
1. Notes HappyScribe supports 120+ languages vs Sonix's 53+ — wider coverage for multilingual workflows
2. Compares subtitle editors: HappyScribe has styling/positioning controls and more export formats (SRT, VTT, STL, Premiere XML, FCP XML); Sonix has video burn-in
3. Compares pricing: HappyScribe Pro $29/mo for 600 min vs Sonix Premium $22/mo + $5/hr — HappyScribe is cheaper at moderate volumes
4. Recommends HappyScribe for multi-language subtitle workflows with extensive format needs
Result: Clear recommendation based on language coverage and subtitle feature comparison.
Example 2: Building an API pipeline for transcription
User says: "I want to auto-transcribe uploaded recordings using the HappyScribe API and export as SRT."
Skill does:
1. Reads the API reference for endpoint details
2. Sketches the pipeline: Upload via signed S3 URL → Create Order with is_subtitle: true → Poll or webhook for completion → Create Export with format: srt → Download from export URL
3. Notes: use Orders endpoint (Transcriptions endpoint is deprecated), 200 req/hr rate limit, Bearer token auth
4. Flags: confirm: true on order creation to auto-submit, or create then confirm separately for review
Result: Working pipeline architecture with HappyScribe-specific endpoint details.
Example 3: Transcription accuracy is terrible with accented speakers
User says: "HappyScribe keeps getting names and technical terms wrong — the transcript is unusable for our legal team."
Skill does:
1. Explains 85% AI accuracy is typical — for legal-grade work, recommends human transcription (99% accuracy; priced per language, from ~€1.75/min for English)
2. For AI transcription improvement: create a custom glossary with names and technical terms (Business+ required), upload highest quality audio, ensure clear speaker separation
3. Suggests a hybrid workflow: AI transcription first for speed, then order human proofreading on critical sections
Result: Practical fix with cost/accuracy trade-off guidance.
Troubleshooting
AI transcription accuracy drops with multiple speakers or accents
Symptom: Transcript has frequent word errors, especially with non-native English speakers or cross-talk
Cause: HappyScribe's AI engine (Whisper-based) struggles with overlapping speech, strong accents, and domain-specific terminology
Solution: Upload the highest quality audio available. Create a custom glossary (Business+) with proper nouns, technical terms, and acronyms. For critical content, use human transcription (priced per language, from ~€1.75/min for English). If accuracy is consistently below 70%, the audio quality may be the limiting factor — consider using a dedicated recording tool with noise cancellation.
Editor loses changes on page refresh
Symptom: Edits disappear after the browser refreshes or the page reloads unexpectedly
Cause: Known intermittent bug where the editor fails to auto-save before a page refresh
Solution: Save manually and frequently (Ctrl/Cmd+S). Export a draft after major edits as a backup. Use Chrome or Firefox (most tested). Avoid editing on unstable internet connections. If the issue persists, contact HappyScribe support with your browser version.
Translation quality is poor or nonsensical
Symptom: Translated transcripts contain gibberish, made-up content, or completely wrong translations
Cause: HappyScribe changed their AI translation model and quality regressed for some language pairs
Solution: Review translations immediately after generation — don't publish without human review. For critical translations, order human translation instead of AI. If a specific language pair consistently fails, report it to HappyScribe support and use a dedicated translation service in the interim.
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