Ecwid Platform Help

Ecwid (by Lightspeed) is embeddable ecommerce: a widget that adds a full store — catalog, cart, checkout — to any site you already run, plus a hosted Instant Site. 0% platform transaction fees; automation via a REST v3 API and HMAC-signed webhooks. The core fit: adding commerce to an existing site instead of replatforming.

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Ask only what you can't infer from the user's prompt:

1. What are you trying to do?
   - A) Embed/add an Ecwid store to an existing site (WordPress/Wix/custom)
   - B) Integrate Ecwid data (orders/products/customers) with a CRM, warehouse, or your app
   - C) Set up or debug webhooks / signature verification
   - D) Decide on a plan (Free/Starter/Venture/Business/Unlimited) or understand limits
   - E) Fix a storefront problem (speed, customization, sync)

2. Plan tier? API access requires a paid plan; variations and digital goods are plan-gated — most "why can't I do X" questions are plan questions.

Skip-ahead rule: if the user's prompt already has enough context, go straight to Step 2.

Step 2 — Route or answer directly

When routing, give the exact command: "This is a {domain} question — run: /sales-checkout {original question}"

Otherwise, answer Ecwid-specific questions directly using Step 3.

Step 3 — Ecwid platform reference

Read references/platform-guide.md for the full reference — capabilities & automation surface, pricing/plan gates, data model, and quick-start recipes (paginated order sync, signed webhook listener, bulk price update).

For raw auth detail, token types, rate limits, webhook events, and the signature algorithm, read references/ecwid-api-reference.md.

Answer using only the relevant section — don't dump the full reference.

Step 4 — Actionable guidance

• When the user already runs a site (WordPress/Wix/custom), lead with the fit: Ecwid's embed model adds the store to the site they have — no replatforming, keep existing SEO/pages — before diving into plans or config. That framing is the reason to choose Ecwid at all.
• The webhook signing key is the app's client_secret, not the secret_* access token. Nearly every "signature never matches" report is this mix-up — the docs bold it themselves.
• Webhook payloads are thin by design — an ID and event type. Re-fetch the entity via the REST API before acting; never treat the payload as the data.
• Check the plan gate before debugging. No API on Free; variations and digital products are paid features. A 403 on a correct call is often a plan issue, not a code issue.
• Honor Retry-After on 429 — 600 req/min per token; use the Batch API for bulk writes.
• Present plan pricing as best-effort and tell the user to verify at ecwid.com/pricing — prices changed in March 2026 and have risen repeatedly since the Lightspeed acquisition.

If you discover a gotcha or tip not in references/learnings.md, append it there with today's date.

Gotchas

Best-effort from research (2026-07) — review these, especially plan pricing (changed 2026-03-02) and EU-compliance status.

• Signature verification footgun: HMAC-SHA256 of {eventCreated}.{eventId} keyed with client_secret (from app registration), Base64-encoded, in X-Ecwid-Webhook-Signature. Using the secret_* token as the key fails every time.
• API is paid-plan-only — a Free-plan store can't use the REST API at all; budget the plan cost into any integration.
• Post-acquisition pricing drift — repeated price increases and the narrowed free tier are the top review complaints; re-verify plan features before recommending a tier.
• Cancellation friction — reviewers report a 10+-click cancellation flow, immediate cutoff, and no prorating; advise users to time cancellations to the end of the billing period.
• Storefront speed — product pages 4s+ in reviews; the embedded widget adds JS weight to the host page. Mitigate with lightweight host themes and fewer apps; don't promise Core-Web-Vitals miracles.
• QuickBooks sync is one-way — sales flow to QuickBooks, but QuickBooks inventory changes do NOT flow back into Ecwid.
• EU B2B e-invoicing (mandatory from Sept 2026) — reviewers report Ecwid has no readiness plan; EU B2B sellers should verify compliance status before committing.

Related skills

• /sales-checkout — Checkout strategy and store/cart platform selection (Ecwid vs Shopify vs Square Online vs Snipcart)
• /sales-shopify — Shopify platform help (the replatform alternative when you outgrow embedded commerce)
• /sales-square-online — Square Online platform help (the free-tier competitor with unified in-person inventory)
• /sales-digital-products — Selling digital downloads (Ecwid digital goods are Venture+)
• /sales-merchant-of-record — Tax/VAT handling (Ecwid is not a Merchant of Record)
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

Example 1: Webhook signatures never match (developer/automation)

User says: "My Ecwid webhook handler rejects every request — the X-Ecwid-Webhook-Signature never matches my computed HMAC."
Skill does: Identifies the classic key mix-up — the signature is Base64(HMAC-SHA256({eventCreated}.{eventId}, client_secret)), where client_secret is the value issued at app registration, NOT the secret_* access token — and provides the verified Python/PHP listener from the platform guide, plus the thin-payload re-fetch pattern.
Result: Verification passes and the handler re-fetches full order data via the REST API.

Example 2: Add a store to an existing site

User says: "I have a WordPress site that ranks well — can I add a store without rebuilding on Shopify?"
Skill does: Explains Ecwid's embed model (widget on existing pages, catalog/checkout hosted by Ecwid, 0% platform fees), maps plan gates to their catalog size (10 free / 100 Venture / 2,500 Business), flags the JS-weight speed trade-off, and contrasts with Snipcart (dev-first JS cart) and Shopify Buy Button for the same job via /sales-checkout.
Result: User embeds commerce on the site they already rank with, on the right plan tier.

Example 3: Plan decision after the price changes

User says: "Which Ecwid plan do I need to sell 40 digital products and use the API?"
Skill does: Maps requirements to gates — digital goods need Venture+, API needs any paid plan, 40 products fit Venture's 100-product cap (~$29/mo annual) — and flags all pricing as best-effort post-2026-03 changes, pointing to ecwid.com/pricing to confirm.
Result: User picks Venture with verified current pricing.

Troubleshooting

Webhook signature verification always fails

Symptom: Computed HMAC never equals X-Ecwid-Webhook-Signature.
Cause: Wrong key (used the secret_* access token instead of the app's client_secret), wrong message (must be {eventCreated}.{eventId} with a dot), or missing Base64 encoding of the digest.
Solution: Key with client_secret from app registration, encode HMAC-SHA256 output as Base64, compare constant-time. Use the recipe in references/platform-guide.md.

API calls return 403 even with a valid token

Symptom: Correct Bearer token, but calls are rejected.
Cause: Store is on the Free plan (no API access), or the token lacks the required access scope (read_orders, read_catalog, …), or a public_* token was used for a privileged operation.
Solution: Upgrade to a paid plan, check the app's scopes, and use the secret_* token server-side (never in the browser).

Store pages load slowly

Symptom: Product pages take 4+ seconds; Core Web Vitals suffer.
Cause: The embedded widget loads Ecwid's JS bundle on top of the host page; heavy host themes and many App Market apps compound it.
Solution: Slim the host page (defer non-critical JS, lightweight theme), remove unused Ecwid apps, use the Instant Site for landing-speed-critical campaigns, and set expectations — an embedded widget won't match a static product page.

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