Designjoy Platform Help

Designjoy (designjoy.co) is a one-person, flat-monthly design subscription — the productized-service archetype
that most "unlimited design" businesses were copied from. You pay $4,995/month, submit as many requests as you like
to a private Trello board, and they are delivered one at a time, averaging two business days each. It is
the same design-as-a-service category as /sales-manypixels, but at roughly 4–7× the price and with a very
different risk shape.

The first fact that frames every answer — Designjoy is literally one human, and every property of the service falls out
of that. Brett, the founder, does all the work; the FAQ states Designjoy "does not employ other designers, or outsource
work to any other entity." That buys direct senior-level access with no account managers — and it means the roster is
capped (waitlists are common), throughput cannot flex for a launch crunch, and there is no stated continuity plan if
that one person is unavailable. Anyone expecting agency surge capacity is buying the wrong thing; say so before price.

The second fact — the marketing and the Terms disagree, and the Terms win. The homepage promises "Not loving it after
a week? Get 75% back, no questions asked." Terms §9 says payments are "generally non-refundable," refunds are
discretionary, and none is owed for work "completed, delivered, requested, or substantially performed." Since
submitting a request is the only way to evaluate the service, testing it arguably forfeits the refund the test is
premised on. Read references/platform-guide.md before advising anyone to "just try it for a week."

The third fact — there is no Designjoy API, but your queue lives in Trello, which has one. Designjoy ships no REST
endpoints, webhooks, Zapier, or MCP, and its Terms bar automated access to designjoy.co. Your Trello board is a
separate system you're a member of, so its REST API is open to you — the whole automation story, see Step 4.

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Ask only what you can't infer:

1. What do you want from Designjoy?
   - A) Whether it's worth $4,995/mo at their real volume (the cost-per-deliverable math)
   - B) How the model works — one-at-a-time queue, Trello briefing, 48h average, revisions
   - C) Pause, billing & refund reality — the 31-day cycle, banked days, the 75% offer vs what §9 says
   - D) Ownership, licences, confidentiality — what's yours, what isn't, and the portfolio clause
   - E) Scope — what Designjoy will and won't design; or F) Automate / integrate (Trello API — see Step 4)
2. What's the monthly volume and deadline shape? Steady multi-asset volume → the price can pencil out; one logo or a
   bursty launch → it almost certainly can't, and a cheaper or one-off route is the honest answer.

Step 2 — Route or answer directly

When routing, give the exact command: "This is a {domain} question — run: /sales-manypixels {original question}"

Otherwise, answer Designjoy-specific questions using Step 3.

Step 3 — Designjoy reference

Read references/platform-guide.md for the full reference — the one-designer model and what it does and doesn't
buy; the live price list and the disputed second tier; the serialized queue and cost-per-deliverable math;
pause mechanics on the 31-day cycle; the marketing-vs-Terms gaps clause by clause (refunds, the refund clawback,
licence non-transfer, third-party fonts, feedback ownership, the portfolio right, Maryland jurisdiction); the excluded
work list; Webflow handoff; and the Trello-API automation surface with runnable recipes.

Read references/designjoy-api-reference.md for the verbatim public surface (pricing, FAQ, Terms §§2–4, 6, 9, 18–20)
and the verbatim Trello REST endpoints those recipes use. Answer from the relevant section — don't dump the reference.

Step 4 — Actionable guidance

• Lead with the cost-per-deliverable math, not the sticker price. $4,995/mo buys a serialized queue: one active
  request, ~48h each, so a realistic ceiling is 10–12 deliverables/month (~$420–$500 per asset) — but at 3 assets
  it's ~$1,665 each. Make the user estimate honest monthly volume first; under ~8 assets, a cheaper subscription
  (/sales-manypixels, from ~$549) or one-off work almost always wins. Figures best-effort → verify at designjoy.co.
• Correct the "75% back, no questions asked" reading before anyone subscribes on the strength of it. Terms §9 makes
  payments "generally non-refundable" and refunds discretionary and case-by-case, bars them for work "completed,
  delivered, requested, or substantially performed," and states that submitting requests or giving feedback means the
  subscription "has been actively used." Also tell them: it is 75%, not 100% (≥$1,248.75 forfeited on one cycle),
  Stripe fees are never refunded, and §9's clawback means a granted refund reverts all rights to the work to
  DesignJoy — you can't keep the designs and the money. Treat the first month as spent.
• Use pause aggressively — it's the feature that makes the price survivable. Billing runs on a 31-day cycle and
  pausing banks the unused days for later, so the optimal pattern is batch your briefs, run the queue hot until
  it's empty, then pause the same day. Tell users to set a reminder to pause the moment the board clears; days left
  running on an empty queue are pure waste at ~$161/day.
• Fix the confidentiality and licensing gaps up front — both default against the user. Terms §2/§19 let DesignJoy
  "share the Client's design work publicly" unless an NDA is in place, so anyone in stealth must issue one before
  the first brief. And although §2 assigns copyright in delivered files to the client, §18 says DesignJoy's licences
  "are not transferrable to the Client unless explicitly stated in writing" and §3 puts third-party fonts on the
  client — so "unlimited stock photos" covers its production use, not your onward licence. Get the stock and font
  licence position in writing per deliverable.
• Set scope expectations from the exclusion list, not the "anything you'd like" pitch. Designjoy does not do 3D
  modeling, animated graphics/GIFs, video, document design, complex packaging, extensive print (magazines, books),
  or InDesign documents. A motion or video need disqualifies it outright — /sales-manypixels covers those at a
  fraction of the price. Static brand, web, UI, and Webflow work is where Designjoy actually fits.
• There is no Designjoy API — automate the Trello board instead, and keep the boundary straight. Terms §4 bars
  accessing the Website "through automated or non-human means," so don't scrape designjoy.co. Your Trello board is
  a separate system you're a member of: with a Trello key + token you can POST /1/cards?idList=... to file briefs,
  GET /1/boards/{id}/cards and /lists to read the queue, and GET /1/boards/{id}/actions to timestamp list moves and
  compute real median turnaround and cost-per-deliverable — the single highest-value script here, since it turns a
  $60k/year subscription into a number you can defend or cancel on.

If you discover a gotcha or tip not in references/learnings.md, append it there with today's date.

Gotchas

Best-effort from research (2026-07) — pricing and terms move; verify at designjoy.co and re-read the Notion Terms.

• One person, no bench. Brett does every project; Designjoy "does not employ other designers, or outsource work." No
  surge capacity, waitlists are common, and there is no stated continuity plan if he's unavailable.
• The live site shows exactly ONE plan: Monthly Club $4,995/mo (marked down from $5,995 as a "Lifetime Discount —
  Limited Time"), one request at a time, up to 2 users. Widely-cited 2026 review articles list a $7,995 "Pro" tier with
  two concurrent requests — it is not on the live page; treat it as unconfirmed and ask on the intro call.
• The 75% week-one refund is contradicted by Terms §9. Refunds are discretionary and excluded for work "completed,
  delivered, requested, or substantially performed" — and submitting a request counts as using the subscription. It's
  75% not 100%, Stripe fees never return, and the FAQ separately says no refunds for completed work. A granted refund
  also claws back the work: all rights "shall immediately revert to DesignJoy." Refund or designs — not both.
• "100% yours" has three carve-outs. §2 assigns copyright in delivered files to you, but §18 says DesignJoy's licences
  don't transfer without written agreement, §3 makes fonts your purchase, §6 makes briefs and feedback its property.
• Your work is portfolio material by default — §2/§19 reserve the right to publish it unless you issue an NDA, so
  stealth launches must raise this before the first request.
• Out of scope: 3D, animated graphics/GIFs, video, document design, complex packaging, extensive print, InDesign — a
  motion/video need rules Designjoy out entirely.
• Terms live on a public Notion page stamped "Last updated: 9/16/2020" yet contain plainly newer refund and
  Rewardful-referral clauses — the date is unreliable and the page can be edited silently with no version history. Save
  a PDF of the Terms and the checkout screen at signup; it may be your only record of what you agreed to. Jurisdiction
  is Maryland (Washington County courts, despite the Phoenix HQ) and §15 excludes lost profit, revenue, and data.
• No API, webhooks, Zapier, or MCP, and §4 bars automated access to designjoy.co. The automatable surface is your
  Trello board via Trello's REST API — a separate platform under its own terms.

Related skills

• /sales-manypixels — The cheaper multi-designer design-as-a-service peer (from ~$549/mo, 1–2 outputs/day, motion + video in scope). The default comparison whenever Designjoy's $4,995 doesn't pencil out
• /sales-canva — The DIY self-serve counterpart you operate yourself (templates, Brand Kit, bulk-from-CSV) — and it has a real Autofill API, which Designjoy does not
• /sales-logonerds — A one-off, done-for-you HUMAN logo at a flat one-time fee — the right shape when the need is a single mark, not ongoing design ops (or /sales-hatchful for a free/instant DIY mark)
• /sales-idea-validation — Validate and name before committing ~$60k/year to design ops (name it with /sales-namelix first — design is the hand-off from a locked name); also covers ownership-vs-trademark
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

Example 1: "Is Designjoy worth $4,995/mo for us?" (the cost-per-deliverable math)

User says: "We need maybe 4 or 5 designs a month — a couple of landing pages and some social graphics. Worth it?"
Skill does: Runs the unit-cost math instead of quoting the sticker price: the queue is serialized (one active
request, ~48h each), so 4–5 deliverables works out to roughly $1,000–$1,250 per asset, against a ceiling of ~10–12
assets/month even pushing hard. Recommends /sales-manypixels (from ~$549/mo) or one-off work at that volume, and
explains Designjoy only pencils out with steady high volume — or disciplined pausing (31-day cycle, banked days)
to compress spend into the months they actually brief work. Flags pricing best-effort.
Result: The user sees a defensible per-asset number and picks the cheaper route instead of buying on brand halo.

Example 2: "We'll just try it for a week and take the 75% refund if it's not great" (marketing vs Terms)

User says: "The site says 75% back after a week, no questions asked — so the downside is capped, right?"
Skill does: Corrects the premise. Quotes Terms §9: payments are "generally non-refundable," refunds are
discretionary, and none is owed for work "completed, delivered, requested, or substantially performed" — and
submitting requests or giving feedback is deemed active use. Points out it's 75%, not 100% (≥$1,248.75 forfeited),
Stripe fees never come back, and a granted refund reverts all rights to the work to DesignJoy. Advises treating
month one as spent, and — if they still proceed — archiving a PDF of the Terms and checkout screen, since the Notion
page is stamped 2020 but plainly newer and can change silently.
Result: The user budgets the first month as non-recoverable and stops treating the trial as risk-free.

Example 3: "Can I automate submitting briefs and tracking turnaround?" (developer/automation)

User says: "I want to file design requests from our app and know whether we're really getting 48-hour turnaround."
Skill does: States plainly that Designjoy has no API, webhooks, Zapier, or MCP, and that Terms §4 forbids
automated access to designjoy.co — so no scraping. Then gives the workable path: the queue lives on a Trello board
you're a member of, so with a Trello key + token you can POST /1/cards?idList=... to file briefs and
GET /1/boards/{id}/actions to read updateCard list-move timestamps, deriving median real turnaround and
cost-per-deliverable ($4,995 ÷ cards delivered that cycle). Points to references/designjoy-api-reference.md for the
verbatim endpoints and a runnable script.
Result: The user measures actual delivery against the 48h claim and can justify renewing, pausing, or cancelling.

Troubleshooting

"My queue is empty but I'm still being billed"

Symptom: You've run out of briefs mid-cycle and the subscription keeps running at ~$161/day.
Cause: Billing runs on a 31-day cycle and does not auto-pause when your board clears — pausing is a
deliberate action you have to take.
Solution: Pause the moment the board empties. Remaining days are banked for later (subscribe, use 21 days,
pause → 10 days held for a future sprint). Batch briefs so the queue runs hot, then pause the same day; a calendar
reminder or a Trello-API check that alerts when no card sits in an active list makes this reliable.

"Everything is stuck behind one big request"

Symptom: A full website or app brief is occupying the queue and nothing else moves.
Cause: The queue is serialized — one request at a time. Designjoy breaks large requests down internally and
delivers "a reasonable amount of work every 24–48 hours until the entire request is done," so a full-scale site can hold
the slot for weeks. Revisions also re-enter the queue.
Solution: Split large briefs into small independent cards and sequence by priority so quick wins ship alongside
the big build. Front-load a specific written brief (audience, 2–3 style references, colors to use and avoid) — Loom or a
linked Google Doc is accepted — to cut revision rounds, since each round costs another slot.

"We're pre-launch and don't want this design published anywhere"

Symptom: Work for an unannounced product could show up on Designjoy's site or social feeds.
Cause: Terms §2 and §19 reserve the right to share client work publicly by default; the only stated override
is an NDA between you and DesignJoy.
Solution: Issue an NDA before submitting the first brief — §19 says a client NDA "would void the right of
DesignJoy to share or discuss Client's work publicly." Get acceptance in writing by email (§17 makes email binding)
rather than in a Trello comment, and confirm it covers the whole engagement, not one project.

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