BrandMentions Platform Help
Step 1 — Gather context
If references/learnings.md exists, read it first for accumulated platform knowledge.
Ask the user:
-
What do you need help with?
- A) Setting up brand monitoring (keywords, sources, alerts)
- B) Reducing noise / filtering irrelevant mentions
- C) Sentiment analysis and emotion tracking
- D) Competitor analysis / Share of Voice
- E) White-label reports for clients
- F) API integration or data export
- G) Billing, plan limits, or account issues
- H) Something else — describe it -
Which plan are you on?
- A) Starter ($99/mo — 5kw, 5K mentions, daily updates)
- B) Pro ($299/mo — 20kw, 30K mentions, hourly updates)
- C) Expert ($499/mo — 50kw, 75K mentions, real-time, Boolean, white-label, API access)
- D) Enterprise ($1,299+/mo — API access, custom limits)
- E) Free trial / evaluating
If the user's request already provides most of this context, skip directly to Step 2. Lead with your best-effort answer using reasonable assumptions (stated explicitly), then ask only the most critical 1-2 clarifying questions at the end.
Step 2 — Route or answer directly
If the request maps to a strategy skill, route:
- Social listening strategy or tool comparison → /sales-social-listening [question]
- Competitive intelligence beyond BrandMentions → /sales-compete [question]
- Media relations / PR outreach → /sales-media-relations [question]
- Influencer discovery → /sales-influencer-marketing [question]
Otherwise, answer directly from the platform reference below.
Step 3 — BrandMentions platform reference
Read references/platform-guide.md for the full platform reference — capabilities, pricing, data model, integration recipes, code examples.
Answer the user's question using only the relevant section. Don't dump the full reference.
Step 4 — Actionable guidance
You no longer need the platform guide — focus on the user's specific situation.
- Noise reduction — review top 50 mentions, identify false positive patterns, add NOT exclusions, narrow source filters
- Quota management — prioritize high-value keywords, reduce low-signal projects, consider plan upgrade
- Sentiment tuning — manually correct high-impact mentions, review emotion categories for domain fit
- Competitive benchmarking — set up identical monitoring for each competitor, track SOV monthly
- API integration — confirm Expert plan or higher (API access starts at Expert $499/mo), use PostSearch → callback (or GetProcessedMentions polling) → GetMentions pattern
If you discover a gotcha, workaround, or tip not covered in references/learnings.md, append it there.
Gotchas
Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.
- API access starts at Expert ($499/mo). Starter and Pro have no API access — CSV export is the only egress there. Expert and Enterprise include the API; contact support to activate your API key once your plan includes it. (Re-verified 2026-06-13: the live pricing page and help center both list API access on Expert and custom plans, not Enterprise-only.)
- Free trial billing can surprise you. Some users report being charged immediately during what looks like a free trial. Read the signup flow carefully and check which plan gets auto-selected. Cancel before the 7-day trial ends to avoid charges.
- Mention limit is a hard stop. When you hit your monthly mention limit (5K/30K/75K), monitoring pauses — no partial results or degraded mode. Plan your keyword count and query specificity to avoid hitting the wall mid-month.
- Boolean search is Expert+ only. Starter and Pro plans only support basic keyword matching. If you need AND/OR/NOT operators to reduce noise, you need Expert ($499/mo) or higher.
- No Zapier or Make, but callbacks (webhooks) do exist. PostSearch and AddProject accept a
callbackURL that BrandMentions POSTs to on completion (search_hash/project_idin the body) — available with the API (Expert+). There are no iPaaS connectors; for Starter/Pro the only egress is manual CSV export. The callback POST has no documented HMAC signing, so re-fetch results via the API using the supplied id rather than trusting the body. - Update frequency varies by plan. Starter = daily, Pro = hourly, Expert/Enterprise = real-time. If you need crisis detection, daily updates on Starter won't cut it.
Before recommending a specific platform skill
This skill covers a strategy domain across many platforms. Before pointing the user to any specific platform skill (any /sales-{platform} listed in ## Related skills, e.g., /sales-mailshake, /sales-klaviyo, /sales-apollo), read that platform skill's actual SKILL.md first. The 1-line description in ## Related skills is enough to identify a candidate — it's not enough to commit to it or to write a prompt that invokes it well.
How to read it:
- If ~/.claude/skills/{skill-name}/SKILL.md exists locally, Read it.
- For sales-* skills, WebFetch directly from this repo: https://raw.githubusercontent.com/sales-skills/sales/main/skills/{skill-name}/SKILL.md — e.g., for sales-mailshake: https://raw.githubusercontent.com/sales-skills/sales/main/skills/sales-mailshake/SKILL.md.
- For non-sales-* skills (third-party), look up {org}/{repo} in ~/.claude/skills/sales-do/references/skill-sources.md if installed and fetch the same skills/{skill-name}/SKILL.md path under that repo.
After reading, ground your recommendation in something concrete from the SKILL.md (its scope, a sub-flow, its argument-hint shape, or a "Do NOT use for..." negative trigger). Align any generated invocation with the platform skill's argument-hint. If the platform skill turns out not to fit the user's situation, swap to another or handle the question here directly rather than recommending a poor fit.
Related skills
/sales-social-listening— Social listening strategy — tool comparison, monitoring setup, competitive intelligence, crisis detection/sales-brand24— Brand24 platform help — affordable alternative with MCP server and Storm Alerts/sales-mention— Mention platform help — simpler/cheaper monitoring starting at $41/mo/sales-awario— Awario platform help — budget social listening with Boolean search and social selling/sales-mentionlytics— Mentionlytics platform help — mid-market social listening with SIA AI advisor/sales-talkwalker— Talkwalker platform help — enterprise social listening with image recognition/sales-threadlytics— Threadlytics platform help — Reddit-specific monitoring/sales-compete— Competitive displacement strategy/sales-do— Not sure which skill to use? The router matches any sales objective to the right skill. Install:npx skills add sales-skills/sales --skill sales-do
Examples
Example 1: Too many irrelevant mentions
User says: "I'm monitoring our brand name but getting hundreds of unrelated mentions every day. How do I clean this up?"
Skill does:
1. Reviews the user's keyword setup and identifies common false positive patterns
2. Suggests NOT exclusions for homonyms, unrelated brands, and spam domains
3. Recommends narrowing source filters and using exact phrase matching
4. Notes that Boolean search (AND/OR/NOT) requires Expert plan or higher
Result: Cleaner mention feed with actionable alerts
Example 2: API integration for dashboard
User says: "How do I use the BrandMentions API to pull mention data into my custom dashboard?"
Skill does:
1. Confirms the user is on Expert plan or higher (API access starts at Expert $499/mo)
2. Walks through the async search pattern: PostSearch → wait for callback (or poll GetProcessedMentions) → GetMentions
3. Provides working cURL examples for creating a search and retrieving results
4. Notes the 1-hour search hash expiration and credit costs
Result: Working API integration pulling mentions into external dashboard
Example 3: Client reporting with white-label
User says: "I run an agency and need to send branded reports to clients without BrandMentions branding showing"
Skill does:
1. Confirms Expert plan is required for white-label reports
2. Walks through report customization options
3. Suggests creating separate projects per client for clean data isolation
4. Recommends scheduling automated report delivery
Result: Branded client-ready reports configured
Troubleshooting
Mention limit hit mid-month
Symptom: Monitoring stops working before the billing cycle resets
Cause: Too many broad keywords consuming mention quota, or monitoring more brands/competitors than the plan supports
Solution: Audit your keyword list — remove low-value terms, add NOT exclusions to reduce false positives, consolidate overlapping projects. If consistently hitting limits, upgrade plans or reduce project count. The limit is a hard stop, not a soft cap.
Mentions missing that you know exist
Symptom: You see a social post or article mentioning your brand, but BrandMentions didn't capture it
Cause: Keyword didn't match (misspelling, abbreviation, or hashtag not tracked), source not covered, or update frequency too slow (Starter = daily)
Solution: Add name variations, misspellings, and hashtags to your keyword list. Check which social platforms are included in your monitoring sources. If on Starter plan, upgrade to Pro (hourly) or Expert (real-time) for faster detection.
Connectivity issues and slow loading
Symptom: Dashboard loads slowly, mentions appear with delays, or the app disconnects
Cause: Known issue reported by multiple users — server-side performance variability
Solution: Try a different browser or clear cache. If persistent, contact support@brandmentions.com. For time-sensitive monitoring, verify your alert email notifications are working as a backup channel even when the dashboard is slow.
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