Brandfy Platform Help

Brandfy (brandfy.ai) is an AI branding assistant aimed at professional designers, not at founders doing their
own logo. It sells a brand identity in separately purchasable pieces — Logo, Brand Strategy, Mockups,
Brand Images, and a Complete Brand bundle — each bought one-time rather than by subscription. Operator:
BRANDFY SOFTWARE SL, Bilbao, Spain; Spanish law, Bilbao courts.

One fact governs almost every question about it. The Terms and the sales pages describe two different businesses.
The pricing page sells the Logo with "Commercial usage rights" to designers doing client work; §15 of the Terms bars
using the Services "in connection with any commercial endeavour except those specifically endorsed or approved by us,"
and no clause anywhere grants rights over generated output. The same document has no refund clause at all while
the checkout takes one-time payments. Both gaps land on the buyer — see Step 4.

Step 1 — Gather context

If references/learnings.md exists, read it first for accumulated platform knowledge.

Ask only what you can't infer:

1. What do you need from Brandfy?
   - A) Decide whether output is safe to use — especially on a paying client's brand
   - B) Pick a product — a single asset vs the Complete Brand bundle
   - C) A payment, currency, checkout, or refund problem
   - D) Automate or integrate it (see Step 4 — there is no API)
2. Is this for your own brand or a client's? Client work is where §15 and the indemnity clause bite.
3. Have you bought yet? Before purchase, advise archiving the evidence; after, what the Terms do and don't give.

Skip-ahead: if the user needs a name, that's /sales-namelix; if they want to compare branding tools or validate
the idea first, that's /sales-idea-validation; if they need scripted generation, that's /sales-ideogram — route in
Step 2.

Step 2 — Route or answer directly

When routing, give the exact command: "This is a {domain} question — run: /sales-namelix {original question}"

Otherwise, answer Brandfy-specific questions using Step 3.

Step 3 — Brandfy platform reference

Read references/platform-guide.md for the full reference — every module and its automation tag, the five
one-time products and their launch vs regular prices, the "Coming Soon" features that third parties report as shipped,
the four contract-vs-sales-page contradictions quoted verbatim, and the site-integrity inventory. For the API question
read references/brandfy-api-reference.md — the probe evidence that no public API exists, the white-label programme
text, the private backend's route list, and the §15 clauses that prohibit automated access. Answer using only the
relevant section — don't dump the full reference.

Step 4 — Actionable guidance

• Before anyone puts a Brandfy asset in front of a paying client, tell them the commercial-use position is
  contradictory — don't repeat the marketing bullet as if it settled the question. The pricing page's Logo bullet
  says "Commercial usage rights," but Terms §15 says "The Services may not be used in connection with any commercial
  endeavour except those specifically endorsed or approved by us" and lists using "the Services and/or Content for any
  commercial or revenue-generating endeavour" as a prohibited activity. No clause grants rights over generated
  assets — §2's only licence is "personal, non-exclusive, revocable and non-transferable... to use the platform,"
  which is the software, not the output. Advise the user to email hello@brandfy.ai for written confirmation that
  client work is "specifically endorsed or approved," keep it with the Stripe receipt, and run independent trademark
  clearance: §3 disclaims originality and exclusivity, §4 disclaims registrability and says Brandfy "does not
  replace the work of solicitors or industrial property agents," §9 says similar results may go to other users, and §5
  makes the user indemnify Brandfy against third-party IP claims.
• On any refund or billing question, say plainly that the Terms contain no refund clause. The word "refund"
  appears zero times. §14 CANCELLATION addresses only subscriptions — "cancel your subscription… at the end of the
  current paid period" — which is inert against a one-time purchase; the whole published remedy is "If you are
  dissatisfied with our Services, please email us." Direct consumer buyers to their statutory EU/Spanish 14-day
  right of withdrawal (Brandfy is a Spanish seller; the Terms neither grant that right nor collect the express
  waiver that would remove it for immediately-delivered digital content) and to a card-issuer dispute — not to a
  policy that doesn't exist. Use hello@brandfy.ai; never hello@brandfy.com, which is printed in the footer but
  has no MX records and cannot receive mail.
• Present pricing as one-time and best-effort, and flag the currency mismatch before checkout. The live page sells
  Complete Brand, Logo, Brand Strategy, Mockups and Brand Images as one-time "Limited launch offer" prices in
  euros, with no free tier published. But Terms §13 states "All payments shall be made in US dollars" and
  /checkout renders a $ 0.00 total, so tell users to confirm the currency and amount on the Stripe screen and
  screenshot it. Warn that third-party listings quoting monthly plans are not on the live page (the backend does
  carry subscription plumbing, so the model may be in flux) and that Web, Social Media ADS, Video, Presentations and
  Stationery are "Coming Soon," not shipped — never promise them. Point to brandfy.ai/pricing for current figures.
• Tell users to archive the Terms and the checkout screen at purchase time. The Terms carry no "last updated"
  date and no version history, and §10 lets Brandfy "suspend or remove any functionality or feature of the Services
  without prior notice and without giving rise to any right to compensation." With no refund clause and no document
  versioning, a saved PDF plus a receipt screenshot is the buyer's only record. Also tell them to download and back
  up the delivered files immediately rather than treating Brandfy as storage.
• If asked to automate Brandfy, state that there is no public API and do not design around one. There is no
  developer portal, OpenAPI spec, SDK, webhook, Zapier/Make connector or MCP server. The pricing page's "white label
  API acces" is a CONTACT US agency enquiry, not a self-serve surface. api.brandfy.ai answers
  {"code":200,"message":"wellcome to brandfy api"} but /docs, /openapi.json and /swagger all 404 — it is the
  web app's private backend. And §15 independently prohibits "any automated use of the system," "any spider,
  robot… scraper," "unauthorised script," and even using "a purchasing agent or intermediary to make purchases," so
  scripting it is a contract breach regardless of feasibility. For genuinely scripted generation route to
  /sales-ideogram (documented REST API, OpenAPI spec, MCP server; no SVG export). Invent no endpoints.

If you discover a gotcha or tip not in references/learnings.md, append it there with today's date.

Gotchas

Best-effort from research (2026-07) — pricing, tiers, and terms move; verify at brandfy.ai.

• §15 bans the product's own marketed use. "Commercial usage rights" is a pricing-page bullet; the Terms prohibit
  commercial and revenue-generating use of the Services and Content, and no clause grants rights over generated
  output. Get the permission in writing before client work.
• There is no refund clause — zero occurrences of "refund." §14 cancels subscriptions, which the one-time
  products aren't. Fall back to the statutory EU 14-day withdrawal right and the card issuer.
• Euro prices, dollar Terms. §13: "All payments shall be made in US dollars"; the page quotes euros (and mixes
  €24 with 59€ formatting); /checkout shows $ 0.00. Verify on the Stripe screen.
• Checkout demands a physical shipping address — Street, City, Zip, Country, all required — for files, and §13
  mentions "shipping fees." It's Webflow e-commerce boilerplate, but the address is still collected.
• No originality, exclusivity, or registrability is guaranteed (§3, §4, §9), and §5 makes you indemnify Brandfy
  against third-party IP claims. Run your own clearance search.
• The footer's hello@brandfy.com is undeliverable — that domain has no MX records and serves a blank page. The
  working address, and the one in the Terms, is hello@brandfy.ai.
• The Terms are undated and visibly two stitched templates — Disclaimer, Limitation of Liability and Indemnity
  each appear twice (§6/§20, §7/§21, §8/§22) and one §13 sentence is duplicated verbatim.
• No API, no webhooks, no Zapier/Make, no MCP. The advertised "white label API acces" is contact-sales;
  api.brandfy.ai is a private backend with no docs; §15 prohibits automated access.
• Coming Soon ≠ shipped. Web pages, Social Media ADS, Video, Presentations and Stationery are roadmap items that
  some review sites already describe as live features.

Related skills

• /sales-idea-validation — Compare the branding cluster and validate demand before paying for a brand
• /sales-namelix — Generate the business name first; branding is downstream of a locked name
• /sales-ubrand — The subscription end of the same market, and the mirror-image contract defect (a one-time-purchase
  contract governing a subscription, where Brandfy has the reverse)
• /sales-logoai — One-time pay-to-download AI logo maker — the closest like-for-like on billing model
• /sales-ideogram — The cluster's only platform with a real documented REST API, for scripted generation
• /sales-canva — Build the wider marketing and social creative once the brand exists
• /sales-do — Not sure which skill to use? The router matches any sales objective to the right skill. Install: npx skills add sales-skills/sales --skill sales-do -a claude-code

Examples

Example 1: "Can I use this Brandfy logo for my client's brand?"

User says: "I'm a freelance designer — I made a logo in Brandfy for a client I'm invoicing. Am I clear to hand it
over?" Skill does: Flags that Brandfy's own documents disagree. The pricing page's Logo bullet says "Commercial
usage rights," but Terms §15 bars using the Services "in connection with any commercial endeavour except those
specifically endorsed or approved by us" and lists commercial or revenue-generating use of the Content as a
prohibited activity — and no clause grants rights over generated assets (§2's licence covers the platform, not
the output). Advises written confirmation from hello@brandfy.ai that client work is endorsed, kept with the receipt,
plus independent trademark clearance because §3/§4/§9 disclaim originality, registrability and exclusivity and §5
shifts IP claims onto the user. Result: The designer gets the permission in writing before the mark ships, instead
of relying on a bullet.

Example 2: "Can I script Brandfy's API to build brand kits for 20 clients?" (developer/automation)

User says: "I run a small studio. Can I hit Brandfy's API to generate brand kits in bulk?" Skill does: States
plainly there is no public API — no developer portal, OpenAPI spec, SDK, webhooks, Zapier/Make connector or MCP
server. Explains the pricing page's "white label API acces" is a CONTACT US agency enquiry, and that
api.brandfy.ai returns a greeting but 404s on /docs, /openapi.json and /swagger because it's the web app's
private backend. Notes §15 separately prohibits automated use, scripts, scrapers and even "a purchasing agent… to
make purchases," so scripting is a breach regardless. Routes to /sales-ideogram for a documented REST API. Invents
no endpoints. Result: The studio doesn't build against a nonexistent API and takes a workable path.

Example 3: "I want a refund on the Complete Brand bundle"

User says: "I bought the Complete Brand bundle and it isn't what I expected. How do I get my money back?" Skill
does: Says directly that the Terms contain no refund clause — "refund" appears zero times — and that §14
CANCELLATION only addresses subscriptions ("at the end of the current paid period"), which does nothing for a
one-time purchase; the entire published remedy is "please email us." Points the user at their statutory EU/Spanish
14-day right of withdrawal, since Brandfy is a Spanish seller and the Terms neither grant that right nor collect the
express waiver, and at a card-issuer dispute as the practical fallback. Tells them to write to hello@brandfy.ai
— not the footer's hello@brandfy.com, which has no MX records — and to attach the archived Terms and checkout
screenshot. Result: The buyer pursues a real remedy instead of a policy that was never published.

Troubleshooting

"Am I actually allowed to sell work made with this?"

Symptom: The user can't reconcile "Commercial usage rights" on the pricing page with the Terms. Cause: They
don't reconcile. §15 prohibits commercial and revenue-generating use of the Services and Content except as
"specifically endorsed or approved by us," and no clause grants output rights at all — the word "commercial"
appears three times in the Terms and every occurrence is restrictive. Solution: Get written approval from
hello@brandfy.ai naming client/commercial use, store it with the receipt and an archived PDF of the undated Terms,
and run your own trademark clearance before delivery.

"I was charged a different amount, or in the wrong currency"

Symptom: The card statement doesn't match the euro price on the pricing page. Cause: The page quotes euros
(inconsistently — €24 alongside 59€), Terms §13 says "All payments shall be made in US dollars," /checkout
renders $ 0.00, and §13 also reserves the right to correct pricing errors "even if we have already requested or
received payment." Solution: Confirm currency and amount on the Stripe screen before confirming, and
screenshot it. If already charged, raise it with hello@brandfy.ai attaching the screenshot; with no refund clause in
the Terms, escalate to the card issuer or the statutory withdrawal right rather than the policy.

"Why does a digital product ask for my street address?"

Symptom: /checkout marks Shipping Address, Street, City, Zip and Country as required for a file download.
Cause: The checkout is stock Webflow e-commerce boilerplate — the same template origin that leaves §13 talking
about "shipping fees," resellers and US dollars for a product delivered as SVG, PNG and PDF. Solution: There's no
fulfilment reason for it; it's a template artefact, but the data is still collected. Supply only what the form
requires, and check the Privacy Policy before entering a home address.

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