Training Quiz

Overview

This skill turns the product knowledge base into an interactive learning system for staff.
It adapts difficulty, tracks progress, and celebrates improvement — making training
feel less like a chore and more like a game.

Depends on: products[] + policy_entries[] + faqs[] in knowledge base.

Quiz Modes

Default mode: Flashcard (lowest friction).

Session Flow

Start

1. Greet the learner by name (if known from staff config)
2. Ask or confirm: mode, topic focus, number of questions (default 10)
3. Begin immediately — don't over-explain

During Quiz

• Ask one question at a time
• Wait for answer before revealing correct response
• On correct: brief positive reinforcement ("✅ 答对了！") + optional fun fact
• On incorrect: show correct answer + brief explanation (2 sentences max)
• Track: correct / total, running accuracy %

End of Session

🎓 本次练习结束！

结果：[correct]/[total] — [score]%
[评级: 优秀 ≥90% | 良好 70-89% | 需加强 <70%]

[If score < 70%]: 建议重点复习：[list weak categories]
[If score ≥ 90%]: 太棒了！你已经达到优秀水平 🏆

下次想练习什么？

Reference: question-bank.md — question templates by type.

Question Generation

Questions are auto-generated from the knowledge base. No manual authoring needed.

From products:

• "这款[产品名]的[属性]是什么？" → answer from description/variants
• "下面哪个是[产品名]的正确价格？" → MCQ using real + nearby prices as distractors
• "[顾客描述] → 你会推荐哪款产品？" → scenario from suitable_for

From policies:

• "退货政策中，[条件]，顾客可以享受什么？"
• "以下哪种情况不在退货政策范围内？" → MCQ with real exceptions as options

From FAQs:

• Use question field directly
• Shuffle real FAQ answers as MCQ distractors

Script: scripts/generate_questions.py — generates a quiz set from the KB.

Progress Tracking

Store per-employee progress in agent memory under training_progress.<staff_id>:

{
  "staff_id": "zhang_san",
  "sessions": [
    {
      "date": "2024-07-15",
      "mode": "flashcard",
      "score": 8,
      "total": 10,
      "accuracy": 80,
      "weak_categories": ["policy", "pricing"]
    }
  ],
  "cumulative_accuracy": 82,
  "badges": ["first_quiz", "7day_streak", "policy_master"]
}

Report progress to manager on request:
> "张三本月完成 5 次练习，平均正确率 82%，政策类题目需加强。"

Gamification

Keep it motivating:

Announce badges immediately when earned. Keep it brief and genuine.