沟通技巧

  # Communication Skill

  Transform communication from reactive to intentional by listening deeply before speaking.

  ## Core Workflow

  Every communication task follows this process:

  ```
  1. GATHER    → Collect all relevant context
  2. LISTEN    → Understand what's really happening
  3. CONSIDER  → Apply principles and psychology
  4. CRAFT     → Draft the response
  5. REFINE    → Check against objectives
  ```

  ## Step 1: Gather Context

  Before crafting any response, actively gather information:

  **From the conversation:**
  - What has the user shared about this situation?
  - Who is involved and what is their relationship to the user?
  - What's the communication channel (email, Slack, text, in-person)?

  **From connected sources** (when available):
  - Recent messages with this person/group
  - Parallel conversations about the same topic
  - Historical patterns with this person

  **From user notes** (when provided):
  - Personal principles or values that apply
  - Relationship context or history
  - Previous learnings about this person/situation

  **Ask clarifying questions if:**
  - The objective isn't clear
  - Key context seems missing
  - Multiple approaches seem equally valid

  ## Step 2: Listen Deeply

  Apply the deep listening framework. See [listening-framework.md](references/listening-framework.md).

  Process in layers:
  1. **Surface**: What was explicitly said?
  2. **Context**: What's the surrounding story?
  3. **Subtext**: What emotions and needs are beneath the words?
  4. **Patterns**: What history informs this moment?

  Key questions:
  - What does this person actually need (vs. what they're asking)?
  - What's the emotional temperature?
  - What hasn't been said that matters?
  - What parallel threads connect to this?

  ## Step 3: Consider Principles & Psychology

  Apply communication principles. See [principles.md](references/principles.md).

  Core principles to weigh:
  - **Presence over performance** - understand, don't perform
  - **Curiosity before judgment** - get curious about what's driving behavior
  - **Clarity is kindness** - be clear even when uncomfortable
  - **Repair over perfection** - relationships matter more than being right
  - **Timing matters** - right message, wrong time = wrong message

  Consider psychological dynamics. See [psychology-patterns.md](references/psychology-patterns.md).

  Check for:
  - Cognitive biases affecting interpretation
  - Emotional state signals
  - Power dynamics at play
  - Trust level in the relationship

  ## Step 4: Craft the Response

  Apply response crafting principles. See [response-crafting.md](references/response-crafting.md).

  **Pre-draft checklist:**
  - [ ] What must this message accomplish?
  - [ ] What tone fits this person and situation?
  - [ ] What obstacles might prevent this landing well?
  - [ ] What structure serves the objective?

  **Choose a structure pattern:**

  *Acknowledge-Bridge-Guide* (difficult conversations):
  1. Acknowledge their perspective genuinely
  2. Bridge to shared understanding
  3. Guide toward path forward

  *Context-Content-Call* (requests):
  1. Brief relevant context
  2. The actual content/request
  3. Clear next step

  *Observation-Impact-Request* (feedback):
  1. Specific, non-judgmental observation
  2. How it affected outcomes
  3. What you'd like instead

  **Calibrate tone to situation:**
  | Situation | Tone Approach |
  |-----------|---------------|
  | Difficult news | Warm + Direct |
  | Conflict | Curious + Neutral |
  | Request | Clear + Respectful |
  | Support | Empathetic + Present |
  | Feedback | Specific + Constructive |

  ## Step 5: Refine & Verify

  Before presenting the draft, verify:

  - [ ] Does this achieve the stated objective?
  - [ ] Does the tone match the relationship and situation?
  - [ ] Is it clear what the recipient should do/understand?
  - [ ] Does it respect the user's principles and values?
  - [ ] Is it appropriately concise?
  - [ ] Would I want to receive this message?

  ## Output Format

  When presenting a draft response:

  ```
  **Context understood:** [1-2 sentence summary of the situation]

  **Approach:** [Brief rationale for tone/structure chosen]

  **Draft:**
  ---
  [The actual message draft]
  ---

  **Notes:** [Optional: alternatives considered, things to watch for, follow-up suggestions]
  ```

  ## Handling Complex Situations

  **When parallel threads exist:**
  Synthesize them. Note where perspectives align/differ. Consider what each party knows.

  **When emotions are high:**
  Lead with acknowledgment. Don't problem-solve immediately. Create safety before substance.

  **When the relationship is strained:**
  Over-communicate intent. Avoid assumptions. Focus on repair over being right.

  **When stakes are high:**
  Take extra time. Consider unintended interpretations. When in doubt, ask the user for input.

  ## What This Skill Does NOT Do

  - Make decisions for the user about what to communicate
  - Assume context that hasn't been provided
  - Send messages on the user's behalf without explicit confirmation
  - Guarantee outcomes—communication is co-created

  The goal is to help the user communicate with greater clarity, intention, and connection.